Customer Care Executive

0 - 2 years

1 - 3 Lacs

Posted:11 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • To provide the best member experience to existing members by handling incoming calls on the inbound channel.
  • Acquire nominations to support sales offices.
  • To keep themselves updated with the ongoing changes related to the product knowledge.

Building Contacts

  • To Provide members first call resolutions.
  • To earn an impressive CSAT score as designed by the Accor Plus Management.
  • Responsible for handling escalations within the defined TAT.

Main Complexity/Critical Issue in the job

  • On call resolution should be attempted for all member's queries and concerns.
  • The influence renewal rate for the members.

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Accor Advantage Plus Marketing logo
Accor Advantage Plus Marketing

Consumer Services

Sydney

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