Member Experience Executive

Accor Advantage Plus Marketing

0 - 2 years

1 - 3 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Inbound Process Inbound Calls Customer Handling Customer Service Customer Experience Telecalling

Work Mode

Work from Office

Job Type

Full Time

Job Description

JOB

POSITION:

JOB

Achieve and exceed KPIs on a monthly basis including CSAT, productivity and salesmetrics Resolution of member queries and complaints Generate sales leads through referrals that develop into memberships Developing written content for internal and customer facing knowledge bases
PROFILE
Experience
Experience in a contact center, hospitality or customer facing environment(preferred) Previous experience in an omni channel customer service role is preferred: Live Chat,Voice, Email, Webform & Social Media
Capabilities
Rapport building skills Exceptional customer skills agnostic of channel Highly developed interpersonal skills including verbal communication, listening and problem-solving skills Ability to use active listening skills, to think quickly and laterally to generate ideasand alternative solutions to problems Attention to detail Objection and complaint resolution abilities Resilience with the ability to work and remain calm in a high-volume case environment Effective time management skills to schedule time for assigned tasks set bymanagement Intermediate computer literacy skills including G Suite Positive mental attitude Professional approach to job with high work ethic
EMPLOYEE

ACKNOWLEDGEMENT
By signing this document, the employee confirms his or her knowledge of the content.This job description is not exhaustive and will evolve as Accor Plus organizational needs changeI agree to perform the duties as set out in theabove job description and will carry out those duties to the performance standards required.Employee Signature:Date:

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