Roles and Responsibilities * Manage customer relationships to ensure high levels of satisfaction and retention. * Develop and implement CRM strategies to drive business growth and revenue. * Handle customer queries, complaints, and issues in a timely and professional manner. * Analyze customer feedback to identify areas for improvement in the customer experience. Strong Client -facing and communication skill Working knowledge of customer service software, database and tools. Customer service orientation. Expertise in handing a team 10 to 15 People.
Responsibilities: * Resolved customers complaints via calls,Email. * Responding promptly to customer inquiries. * Ensure customer satisfaction and provide professional support. * Maintain high customer satisfaction ratings Sales incentives Provident fund
Responsibilities: * Resolved customers complaints via calls,Email. * Responding promptly to customer inquiries. * Ensure customer satisfaction and provide professional support. * Maintain high customer satisfaction ratings
Roles and Responsibilities Handle customer inquiries through phone calls, emails, or chats to resolve their queries and concerns. Provide accurate and timely solutions to customers' issues related to products/services offered by the company. Maintain a high level of professionalism while interacting with customers, ensuring excellent customer relationship management. Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs. Escalate complex issues to senior team members or supervisors when necessary. Handle inbound customer calls Manage Google, Amazon & Flipkart reviews Conduct CSAT & rating calls Resolve escalations & troubleshoot issues Coordinate with teams for quick resolution Manage after-sales service Multitask efficiently