Customer Care Executive

Company Profile Founded in 2014 and registered under Kerala Startup Mission, Accensione Tech Solutions Pvt Ltd initially launched Techmago, a successful consumer tech venture. We have served over 20,000 customers and partnered with more than 100 vendors, earning accolades from the Government of Kerala and garnering media recognition. After a pause post-COVID, we’re excited to relaunch under a new identity – Gozerve. Gozerve is an on-demand electronics repair platform set to transform how consumers access repair services.  Customer Care Executive Profile We are seeking a proactive and customer-focused Customer Care Executive to manage incoming service inquiries, coordinate with field staff, and assist in lead conversion. The ideal candidate will act as the first point of contact for customers, ensuring smooth communication between clients and the operations team while providing a seamless customer experience. Key Responsibilities: Handle incoming customer calls, messages, and service inquiries promptly and professionally. Maintain accurate records of customer interactions, service requests, and follow-up actions. Coordinate with field executives to ensure the timely pickup and delivery of services. Assist in converting leads into confirmed service orders through effective communication and follow-up. Provide customers with timely updates on the status of their service requests. Address and resolve customer issues or escalate them to the appropriate team when needed. Requirements: Strong communication and interpersonal skills to engage with customers effectively. Basic computer skills with knowledge of CRM systems. Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Malayalam is the primary language; proficiency in basic English is required. Additional knowledge of Hindi and Tamil is a plus. Working Hours: Monday to Saturday, 9:30 AM to 6:00 PM, Work from Office