🔹 Job Title: Customer Support Executive 🔹 Company: De'tales Design Studio (via Accensione Tech Solutions Pvt. Ltd.) 🔹 Location: Pallathu Road, Thammanam, Kochi, Kerala 🔹 Job Type: Full-Time | Day Shift 🔹 Salary: ₹12,000 – ₹18,000 (Fixed) + Incentives up to ₹15,000 🔹 Total CTC Potential: ₹12,000 – ₹33,000 🔹 Openings: 10 🔹 Experience: Freshers Welcome 🔹 Education Required: Graduate 🔹 Gender Preference: Female 🔹 Language Requirement: Intermediate English 🔹 Work from Home: No 📝 Job Description:As a Customer Support Executive, you will be the first point of contact for customers, ensuring a smooth and positive experience through prompt and professional communication. Your role involves addressing customer queries, assisting with product/service-related information, and ensuring customer satisfaction at all times. ✅ Key Responsibilities:Handle inbound and outbound calls professionally and efficiently. Respond to customer inquiries via phone or email. Provide accurate, valid, and complete information using the right methods/tools. Resolve customer complaints and follow up to ensure resolution. Maintain customer records by updating account information. Collaborate with the internal team for issue resolution. Meet performance goals related to customer satisfaction and call handling. 🔍 Key Skills Required:Good communication and interpersonal skills Basic computer knowledge and data entry skills Ability to remain calm and professional in challenging situations Willingness to learn and adapt quickly Customer-focused mindset 🎯 Perks & Benefits:Performance-based incentives Opportunity to work in a creative design studio environment Growth and learning opportunities within the company
Company Profile Founded in 2014 and registered under Kerala Startup Mission, Accensione Tech Solutions Pvt Ltd initially launched Techmago, a successful consumer tech venture. We have served over 20,000 customers and partnered with more than 100 vendors, earning accolades from the Government of Kerala and garnering media recognition. After a pause post-COVID, we’re excited to relaunch under a new identity – Gozerve. Gozerve is an on-demand electronics repair platform set to transform how consumers access repair services. Customer Care Executive Profile We are seeking a proactive and customer-focused Customer Care Executive to manage incoming service inquiries, coordinate with field staff, and assist in lead conversion. The ideal candidate will act as the first point of contact for customers, ensuring smooth communication between clients and the operations team while providing a seamless customer experience. Key Responsibilities: Handle incoming customer calls, messages, and service inquiries promptly and professionally. Maintain accurate records of customer interactions, service requests, and follow-up actions. Coordinate with field executives to ensure the timely pickup and delivery of services. Assist in converting leads into confirmed service orders through effective communication and follow-up. Provide customers with timely updates on the status of their service requests. Address and resolve customer issues or escalate them to the appropriate team when needed. Requirements: Strong communication and interpersonal skills to engage with customers effectively. Basic computer skills with knowledge of CRM systems. Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Malayalam is the primary language; proficiency in basic English is required. Additional knowledge of Hindi and Tamil is a plus. Working Hours: Monday to Saturday, 9:30 AM to 6:00 PM, Work from Office
Company Profile Founded in 2014 and registered under Kerala Startup Mission, Accensione Tech Solutions Pvt Ltd initially launched Techmago, a successful consumer tech venture. We have served over 20,000 customers and partnered with more than 100 vendors, earning accolades from the Government of Kerala and garnering media recognition. After a pause post-COVID, we’re excited to relaunch under a new identity – Gozerve. Gozerve is an on-demand electronics repair platform set to transform how consumers access repair services. Job Role We are looking for a skilled and detail-oriented IT Executive with expertise in both hardware and software support. The ideal candidate will be responsible for diagnosing and resolving laptop and desktop issues, performing upgrades, ensuring smooth IT operations, and supporting the team with technical requirements. This role requires a problem-solving mindset, hands-on technical knowledge, and the ability to manage IT assets effectively. Key Responsibilities Diagnose, troubleshoot, and resolve hardware and software issues for laptops, desktops, and peripherals. Perform system upgrades, including hardware replacements (RAM, SSD, HDD, batteries, etc.) and software installations. Manage operating system installations, updates, and patching. Maintain accurate records of repairs, upgrades, and IT assets. Ensure data security and backup processes are followed. Coordinate with vendors & customers Requirements Strong understanding of computer hardware, software, and operating systems (Windows, Linux, MacOS preferred). Hands-on experience in diagnosing laptop/desktop issues and performing hardware upgrades. Basic networking knowledge (LAN, Wi-Fi setup, troubleshooting). Familiarity with antivirus, firewalls, and system security practices. Strong problem-solving skills with the ability to work independently. Good communication skills to interact with both customers & vendors. Diploma/Degree in Computer Science, IT, or equivalent certification (Hardware/Networking certifications are a plus). Working Hours Monday to Saturday, 9:30 AM to 6:30 PM, Work from the Office.