Customer Care Associate

Role Overview: As a Call Center Associate at VGL Group, your main responsibility will be to deliver exceptional customer service to the global retail channels. This will involve handling calls, addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Key Responsibilities: - Handle incoming calls from customers and provide appropriate solutions - Address customer inquiries and resolve issues efficiently - Ensure a high level of customer satisfaction through effective communication and problem-solving - Work in a fast-paced and dynamic environment, including weekends and holidays - Maintain a customer-centric attitude and genuine desire to serve customers - Demonstrate strong attention to detail and organizational skills - Stay calm and professional under pressure Qualifications Required: - High school diploma or equivalent - Proven experience in a call center or customer service role is advantageous - Strong active listening and problem-solving abilities - Excellent communication and interpersonal skills - Adaptability and willingness to work in a 24/7 environment - Customer-centric attitude with a genuine desire to serve customers - Strong attention to detail and organizational skills Additional Company Details: VGL Group, listed on Indian stock exchanges, is an end-to-end electronic deep discount retailer of fashion jewelry, gemstones, and lifestyle products in US, UK, Germany & Canada. With a strong commitment to sustainable business practices, VGL focuses on renewable energy and environmental protection initiatives. The company's flagship initiative, Your Purchase Feeds., has served millions of meals to school children in India, US, and UK. VGL is also a Great Place to Work (GPTW) certified organization. Work Location: G-135, EPIP, Sitapura, Jaipur-302022, India Compensation: Annual Salary: 3,60,000 - 4,20,000 INR Experience Level: 1 Year Qualification: 12th Pass/Graduate Work Mode: Onsite Job Type: Full-time,