Customer Care Associate

Position: Trainee Customer Care Associate/ Customer Care Associate Grade  : TCC/DSS02 ______________________________________________________________________________ Eligibility Parameters    :Fresher   Preferred Industry         :N/A Education Qualification TCCA                         : Intermediate CCA                          : Graduate   Age cap : 25 years   Position Reports to                             : Department Manager/ Trainee Department Manager   Required Competencies Communication skills Customer Focus Team work & Networking  Process Orientation. __________________________________________________________________________________ Key Accountabilities/Responsibilities The most important end-results for which an incumbent would be held responsible at the end of the year.    Ensuring maximum conversion of walk in by attending each and every customer. Assisting the customers by understand their needs and closing the sale accordingly.   Increasing the ticket Size by Cross selling and Up-selling. Planning and striving to achieve the sales target of the assigned section. Taking active feedback from customers through suggestions forms, tablets. Educating Customers about the First Citizen Program and ensuring maximum conversions. Educating Customers on the mobile app and ensuring maximum downloads. Educating the customers on the new promotions & offers. To ensure timely closures of all processes related to inventory management and control. To receive stocks on floor and display them as per VM norms. To maintain the display, ensure proper ironing, folding, piling, colour blocking etc as per VM norms. To ensure cleanliness and upkeep of the assigned section. Customers and ensure excellent customer service Ensuring safety of merchandising through 100 % tagging. Cashiering / billing as per the billing process. Attend training as per the training schedule and complete all online certifications as per timeline.