Customer Care Associate

Job Title: Customer Care Associate

Company: Exotic India Art Pvt. Ltd.

Work Location: Wazirpur Industrial Area, New Delhi

About Us

Exotic India offers a unique selection of products that reflect the cultural traditions and lifestyle of India. We bring the best of India to enhance your living, touching every space and corner of your life. Our range of handpicked products are created and acquired, adhering strictly to our policy of Fair Trade, and celebrate India's famed arts, crafts, and spiritual depth with the aim to make India's culture and art accessible to all. We pride ourselves on fostering a dynamic and inclusive work environment where employees are encouraged to grow both personally and professionally.

Job Description

Role Summary:

We are looking for a detail-oriented and proactive Customer Care Associate to be manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.

Key Responsibilities

• Answering customers' inquiries via call, chat, and social media. Providing the right information.
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customer’s feel supported and valued.
• Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Communicates with other departments to answer customer’s inquiries, solve their problems and fulfil their needs
• Building lasting relationships with clients and other team members based on trust and reliability.

Required Skills & Competencies

• Good communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers.
• Ability to concentrate follow customers issues without distraction to resolution·
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
• Work successfully in a team environment· Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explore.
• Familiar with Zoho & Wati Software.

Qualifications & Experience

• Graduate from a recognized university .
• Having 2 Years of working experience in Customer Care.

What You Will Get Here

• Salary - 20k – 25k per month.
• Health Insurance
• Provident Fund
• Learning and development opportunities
• Collaborative and supportive work environment
• Employee discounts on Exotic India Art products
• Leave Encashment

How to Apply

Interested candidates are invited to submit their resume and cover letter to hr@exoticindia.com. Please include “ Customer Care Associate ”in the subject line of your email.

Job Type: Full-time
Working Days: Monday–Saturday
Shift Timing: 09:30 AM – 06:30 PM

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How soon you can join ?

Education:

• Bachelor's (Required)

Experience:

• Customer support: 2 years (Required)
• Communication skills: 1 year (Required)

Language:

• English (Required)

Work Location: In person