Customer Care Associate

Job Description

Role & responsibilities As a Customer Service Representative, your primary responsibility will be to assist customers with their questions, concerns, or problems through phone calls. You will provide accurate information, offer solutions, and ensure customer satisfaction with the support they receive. Key Responsibilities Answer customer calls. Assist customers with their queries or inquiries. Provide information about products or services. Resolve any problems customers might have. Ensure customer satisfaction through effective communication and support. Preferred candidate profile Good communication skills. Prior experience in a call center or customer service profile is a plus. Strong Listening skills to understand customer needs. Patience and effective problem-solving abilities. Basic computer proficiency Ability to work in a fast-paced environment. Flexibility to work different shifts, including weekends and holidays. A positive attitude and a desire to help customers. Perks and benefits A fun-life balance. A culture of openness and flexibility allows employees to keep growing and gravitating to roles that fit their talents and passions. Access to training programs to enhance your skills and knowledge. We are offering 5,000/- INR as a travel allowance which is apart from the salary basis attendance %. We follow the 5.5 working days policy. Competitive salary. Accommodation and meals provided for outstation candidates.