Customer Care Associate

0 years

3 - 4 Lacs

Posted:19 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About the Role

We are hiring enthusiastic and customer-oriented Customer Care Associates to support our blended process that includes handling calls, emails, and chats. This role requires excellent communication skills, strong problem-solving ability, and flexibility to work in UK & US shift timings.

Key Responsibilities

  • Manage customer interactions through calls, emails, and chats.
  • Provide accurate information about products and services.
  • Record and update customer details in the CRM system.
  • Handle customer queries and complaints with professionalism.
  • Escalate complex issues to the appropriate department for quick resolution.
  • Ensure high levels of customer satisfaction and meet service quality standards.

Requirements

  • Graduate/Undergraduate with excellent English communication skills.
  • 0–2 years of experience in customer service (voice/email/chat) preferred.
  • Good typing speed and knowledge of MS Office/CRM tools.
  • Strong listening, problem-solving, and interpersonal skills.
  • Willingness to work in UK & US shifts (rotational).

What We Offer

  • Competitive salary + incentives.
  • International process exposure (UK & US clients).
  • Training and career growth opportunities.
  • Supportive and collaborative work environment.

Job Types: Full-time, Fresher

Pay: ₹300,000.00 - ₹420,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer
+91 8264039946

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