Customer Care Advocate II

Regal Rexnord

2 - 3 years

4 - 5 Lacs

Hyderabad

Posted:1 week ago| Platform:

Apply

Skills Required

Mining ERP Automation SAP Surgical CAD Customer service Windows Oracle CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Dedication to 80-20 overserve strategies and continuous improvement
Collaborates with other teams to drive resolution/shipment on open order reports
Handles internal & external customer inquiries, quotes & orders , utilizing established standard operating policies & procedures
Responsible for building strong customer relationships and delivering customer-centric solutions.
Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals
Handles customer escalations, autonomously with first contact resolution when possible.
Work with internal teams with a high sense of accountability and urgency
Works with internal partners (Credit, Planning, Shipping, etc ) to drive resolution on customer- impacting issues
Contributes to training initiatives within department & actively involved in providing input in the creation of Training Tools and Job Aids
Escalation point for newer associates within customer care department
Handles conflict situations effectively, with minimum assistance.
Handles complex customer inquiries with expanded product knowledge
Support Customer Service Team and Customers with advanced technical skills to troubleshoot issues and provide solutions.
Works collaboratively with Engineering team to increase up-selling opportunities and verification of complex customer requests including ability to interpret CAD drawings

Education, Experience & Skills Required:

Polytechnic Diploma in Mechanical Engineering or Equivalent (undergraduate) or B.Sc in Business Administration or Equivalent or B.Com in Marketing or Equivalent
2 3 years of professional Customer Care / Inside Sales experience required
Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute
Exp. with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
Intermediate Excel Skills required
Experience with Oracle &/or SAP (or other ERP systems) required
CRM platforms such as Salesforce or Microsoft Dynamics Experienced required
Experience navigating and utilizing corporate websites & eCommerce platforms required
Consistently demonstrates patience and approachability with other team members
Consistently demonstrates ability to work in a highly dynamic team and fast-paced environment with continuous challenges
Consistently demonstrates situational adaptability and resourcefulness
Excellent communication/interpersonal & organizational skills
Excellent ability to manage daily workload

More Jobs at Regal Rexnord

Engineering Project Leader III

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

RBS Manager II

Pune, Maharashtra, India

5 - 6 yrs

Salary: Not disclosed

AR Analyst Senior

Faridabad, Haryana, India

4.0 - 5.0 yrs

Salary: Not disclosed

Trade Compliance Analyst I

Hyderabad

3.0 - 5.0 yrs

INR 5 - 7 Lacs

Account Manager I

Pune

8.0 - 10.0 yrs

INR 8 - 12 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.