CSR - Customer Service Representative

Job Description: As a Customer Service Representative, your primary responsibility will be to respond to customer inquiries promptly and professionally through phone and email communication. You will be required to provide accurate information about our products and services, as well as resolve any complaints or issues that may arise. It is essential to maintain detailed records of customer interactions in our CRM system to ensure efficient customer management. Collaboration with other departments, particularly Sales, is crucial to ensure that customer needs are effectively met. Additionally, you will be expected to identify opportunities for enhancing the customer experience and provide valuable feedback to the management team. Adherence to company policies, procedures, and quality standards is a key aspect of this role. To qualify for this position, you should possess a high school diploma or equivalent, with a college degree considered a plus. Previous experience in a customer service or client-facing role, preferably for at least 1 year, is desired. Excellent verbal and written communication skills, along with strong problem-solving abilities and attention to detail, are essential. Proficiency in using customer service software, CRM systems, and Microsoft Office is required. The ability to multitask, prioritize tasks, and manage time effectively will be beneficial in this role. A positive attitude and a team-oriented mindset are qualities that we value in our Customer Service Representatives. This is a full-time position with a fixed shift schedule. Performance bonuses, quarterly bonuses, and yearly bonuses are part of the compensation package. Proficiency in English is required for this role, and the work location is in person. We are looking for a dedicated and customer-focused individual to join our team and contribute to providing exceptional service to our customers.,