CSR - Customer Service Representative

Job description:

Customer Support Executive (Voice & Chat Process)

Location: Kharadi, Pune (Work from Office)
Position Type: Full-Time
Salary Range: ₹20,000 – ₹35,000 per month
Interview Mode: Walk-in Only (Shortlisted Candidates)

Important Instructions for Applicants:

• Answering the initial interview screening call is mandatory.
• Only shortlisted candidates will be invited for a walk-in interview at Kharadi, Pune.
• Apply only if you are located in or near Pune and can attend the interview in person.
• Fluent English and Hindi are mandatory; knowledge of any regional language is a strong advantage.

Eligibility Criteria:

• Education: Graduate (any discipline)
• Experience: Open to both freshers and experienced candidates
• Languages:
• Mandatory: Fluent English & Hindi (No MTI/RTI)
• Preferred: Kannada, Malayalam, Tamil, Telugu, Odia, Assamese, Gujarati
• Skills Required:
• Excellent communication skills
• Confidence and clarity in speech
• Strong problem-solving and customer service skills

Roles & Responsibilities:

• Handle customer queries and support requests across voice and chat channels
• Provide accurate and clear information related to products or services
• Ensure a positive customer experience through professional and empathetic communication
• Document customer interactions in internal systems
• Escalate issues to the appropriate teams when necessary

Selection Process:

• HR Interview Round
• Versant Test – Minimum Level 5 score required

Why Join Us?

• Competitive salary with performance bonuses
• Fast-paced and professional work environment
• Opportunity to work with a growing customer service team
• Language diversity welcomed and rewarded

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person