CSR - Customer Service Representative

We are seeking a dedicated E-Commerce Customer Support Executive to manage customer interactions and ensure an excellent online shopping experience. The role involves handling queries, resolving complaints, processing orders, and coordinating with internal teams to deliver prompt and effective service.

Key Responsibilities:

Customer Interaction & Support:

• Respond to customer queries via phone, email, live chat, and social media.
• Provide detailed product information, order status updates, and post-purchase support.
• Handle customer complaints, returns, exchanges, and refund requests politely and efficiently.

Order & Service Management:

• Track, process, and update orders on time.
• Coordinate with warehouse/logistics teams for smooth and timely deliveries.
• Monitor and manage cancellations, replacements, and service requests.

E-Commerce Operations Assistance:

• Ensure accuracy of customer details, order data, and transaction records.
• Maintain daily logs of customer interactions and feedback.
• Support listing accuracy and update information on e-commerce portals when needed.

Reporting & Collaboration:

• Prepare daily/weekly customer service reports.
• Coordinate with marketing, operations, and logistics teams for promotions, order surges, or issue resolution.

Job Type: Full-time

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person