AOW Information Technology Private Limited

Job description: Key Responsibilities : Provide voice, email, and chat support to US-based customers Assist with order placement, product inquiries, returns, and general support. Guide customers on part compatibility, availability, pricing, and specifications. Handle customer complaints or issues in a calm, professional manner. Coordinate with logistics and warehouse teams for timely deliveries. Generate and share invoices with customers upon request. Address customer concerns related to invoices, payments, or discrepancies. Maintain accurate records of customer interactions in CRM systems. Follow up to ensure issues are fully resolved and customers are satisfied. Stay updated on auto parts inventory, pricing, and industry trends. Requirements: Excellent verbal and written communication skills in English. Previous experience in US-based customer support or e-commerce preferred. Interest or knowledge in automotive parts is a plus. Ability to multitask and manage time effectively. Proficiency in MS Office (especially Excel and Word). Willing to work in night shifts. Benefits: Supportive and collaborative work environment Training and growth opportunities Exposure to international customer service standards Shift & Salary Details: Shift: Night Shift (6PM-3.30 AM) Salary: ₹30,000/- per month Incentives: Performance-based incentives available Job Type: Full-time Pay: ₹10,770.91 - ₹40,768.49 per month Benefits: Paid sick time Paid time off Work Location: In person