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CSR - Customer Service Representative

0 years

1 - 0 Lacs

bengaluru karnataka

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

microsoft word microsoft excel english microsoft office in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job description:

Key Responsibilities:

  • Provide voice, email, and chat support to US-based customers
  • Assist with order placement, product inquiries, returns, and general support.
  • Guide customers on part compatibility, availability, pricing, and specifications.
  • Handle customer complaints or issues in a calm, professional manner.
  • Coordinate with logistics and warehouse teams for timely deliveries.
  • Generate and share invoices with customers upon request.
  • Address customer concerns related to invoices, payments, or discrepancies.
  • Maintain accurate records of customer interactions in CRM systems.
  • Follow up to ensure issues are fully resolved and customers are satisfied.
  • Stay updated on auto parts inventory, pricing, and industry trends.

Requirements:

  • Excellent verbal and written communication skills in English.
  • Previous experience in US-based customer support or e-commerce preferred.
  • Interest or knowledge in automotive parts is a plus.
  • Ability to multitask and manage time effectively.
  • Proficiency in MS Office (especially Excel and Word).
  • Willing to work in night shifts.

Benefits:

  • Supportive and collaborative work environment
  • Training and growth opportunities
  • Exposure to international customer service standards

Shift & Salary Details:
Shift: Night Shift (6PM-3.30 AM)Salary: ₹30,000/- per monthIncentives: Performance-based incentives available

Job Type: Full-time

Pay: ₹10,770.91 - ₹40,768.49 per month

Benefits:

  • Paid sick time
  • Paid time off

Work Location: In person

More Jobs at AOW Information Technology Private Limited

CSR - Customer Service Representative

bengaluru, karnataka

Experience: Not specified

|

INR 1 - 0 Lacs

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