CSR - Customer Service Representative

Job Title: Customer Support Executive – Domestic Process (Resort Booking)

Location: Kudlu Gate, ACES Layout, Bangalore – 560068

Job Type: Full-time (General Shift)

About the Role:

We are looking for energetic and customer-focused individuals to join our team in the Resort Booking Domestic Process. The role involves handling inbound & outbound calls, responding to customer queries on WhatsApp chat, and ensuring smooth bookings while maintaining high customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls for resort booking queries.
• Respond to customers via WhatsApp chat with professionalism and accuracy.
• Achieve daily calling targets of 100 calls.
• Explain booking details, offers, and policies clearly to customers.
• Ensure conversion of leads into bookings.
• Maintain proper call and booking records in the system.
• Coordinate with the internal team for booking confirmations and issue resolution.
• Deliver quality customer service while meeting process TAT (Turnaround Time) and targets.

Requirements:

• Minimum 12th Pass / Graduate (Any stream).
• Good communication skills in English, Hindi, and Kannada (knowledge of other languages will be an added advantage).
• Basic computer knowledge and ability to handle WhatsApp-based communication.
• Previous experience in BPO/Telecalling/Customer Support preferred, but freshers are welcome.
• Ability to work under target-driven environment.
• Positive attitude, team player, and customer-oriented approach.

Shift & Process:

• Shift: General Shift (Day Shift).
• Process: Domestic – Resort Booking (Voice + Chat).

Salary & Benefits:

• Salary: ₹10,000 – ₹13,000 per month.
• Incentives: Up to ₹5,000 based on performance.
• Payroll: Based on TOS and target achievement.
• Opportunity to grow in a fast-expanding travel & hospitality company.

Job Type: Full-time

Pay: ₹10,000.00 - ₹13,000.00 per month

Work Location: In person