CSM / FSM- Technical Consultant

Fujitsu

5 - 10 years

4 - 9 Lacs

hyderabad chennai bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

compliance rest application developer message queues customer service user experience javascript system administrator automation ui data modeling recruitment devops integration middleware scrum agile soap architecture middleware

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role and Accountabilities:

We are seeking an experienced ServiceNow CSM/FSM Integration Developer with at least 5 years of hands-on experience in designing, developing, and implementing solutions across Customer Service Management (CSM), Field Service Management (FSM), and related system integrations. The ideal candidate will have strong technical expertise in ServiceNow development, integration patterns, APIs, and data modeling, along with the ability to translate business requirements into scalable and secure platform solutions.
The successful candidate(s) will be responsible for, but not limited to, the following duties:
Develop the ServiceNow platform, ensuring that it aligns with the clients current and future business needs. Configure, and customize CSM and FSM applications, including case management, work order management, dispatching, and service workflows.
Develop custom applications extending the CSM and FSM module capabilities. Build and enhance B2B and B2C portals, CSM and FSM workspace components, mobile features, and task flows aligning with customer experience requirements. Configure business rules, client scripts, UI policies, flows, subflows, and workflows to support end-to-end service operations.
Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, Integration Hub, scripted REST APIs, MID Servers, and webhooks. Build reusable integration patterns and frameworks to improve data integrity and automation across the platform. Troubleshoot integration issues, optimize performance, and ensure end-to-end data synchronization.
Ensure compliance with platform governance, coding standards, security best practices, and CI/CD pipelines. Provide post-implementation support, root-cause analysis, and ongoing enhancements for CSM/FSM applications and integrations. Monitor system health, resolve defects, and improve platform performance and user experience.

Qualifications:Skills and Experience Requirements:

5+ years of ServiceNow development experience, with 3+ years focused on CSM and/or FSM
Strong understanding of ServiceNow architecture, data model, and platform capabilities
Hands-on experience with REST/SOAP APIs, Integration Hub spokes, scripted APIs, and MID Server integrations
Expertise in JavaScript, Glide API, Flow Designer, Business Rules, Client Scripts, and UI actions
Experience configuring CSM capabilities (cases, accounts/contacts, entitlements, playbooks) and FSM features (work orders, scheduling, dispatching, mobile)
Strong problem-solving skills and ability to work in an Agile/Scrum environment
Preferred:
ServiceNow certifications - Certified Implementation Specialist in CSM, FSM
Certified System Administrator (CSA) Certified Application Developer (CAD) CSM/FSM Micro-Certifications Experience with ServiceNow ATF, DevOps, or automated deployment tools
Knowledge of ITOM, ITSM, or ITIL practices
Experience with message queues, integration middleware, or event-driven architectures

More Jobs at Fujitsu

Fujitsu Hiring_Japanese Bilingual Expert

Chennai, Pune, Bengaluru

Experience: Not specified

INR 3 - 6 Lacs

Japanese Language Expert N1/N2

Pune, Chennai, Bengaluru

Experience: Not specified

INR 1 - 5 Lacs

Fujitsu Hiring_Japanese Bilingual Expert

Chennai

1.0 - 5.0 yrs

INR 3 - 3 Lacs

Senior Legal Manager

Pune

11.0 - 20.0 yrs

INR 20 - 35 Lacs

Aws Devops Engineer

Pune, Bengaluru, Greater Noida

5.0 - 7.0 yrs

INR 10 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start JavaScript Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.