CSL IMPL PMC-IC Professional

• As a member of the Setup Team, you will be responsible for managing and resolving tickets received from both internal and external stakeholders
• The team supports the Payroll Implementation group by addressing issues related to foundation data, client user access, and other setup-related challenges
• You will be expected to troubleshoot and resolve issues from your end wherever possible and, when necessary, collaborate with the respective development or technical teams to ensure timely resolution
• The role involves close coordination with multiple technical teams, maintaining clear communication, and ensuring seamless issue handling throughout the process
• In addition to ticket management, the Setup Team also handles SSO and SFTP setup, including configuration, validation, and troubleshooting
• You may be required to join client calls to provide technical support and guidance in real-time, ensuring smooth implementation and client satisfaction
• The position requires strong analytical and problem-solving skills, good technical understanding, effective communication, and flexibility to work in rotational shifts

Key Responsibilities:

• Provide end-to-end support for process/system-related activities
• Collaborate with cross-functional teams to analyze issues and deliver effective solutions
• Troubleshoot and resolve technical or process-related queries within defined SLAs
• Participate in client calls, documentation, and reporting as required
• Ensure smooth handover and coordination across shifts
• Contribute to process improvements and automation initiatives

Required Skills & Competencies:

• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Good technical knowledge (preferably in payroll systems, SQL, Excel, etc)
• Ability to adapt to rotational shifts and flexible working hours
• Strong team collaboration and interpersonal skills
• Attention to detail and ability to multitask in a fast-paced environment

Preferred Qualifications:

• Graduate in Computer Science, Commerce, or related field
• 2 to 5 years of relevant experience
• Exposure to client handling and ticketing tools is an advantage