CSE (Customer Service Executive & MIS)

Head Office – Indore (Madhya Pradesh)
Job Location – Indore
Salary – 3 lac to 5 lac CTC LPA

Immdiate Hiring

Responsibilities:

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Good working knowledge of MIS tools, applications, and concepts such as ERP, CRM, ERP, etc.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Develop, implement, and maintain MIS systems (i.e., system development and upgrades, application interfaces, data entry, reporting, and data archiving); provide technical support to end users; and train users.
• Coordinate and build relationships with vendors to ensure achievement of all systems objectives.
• Assessing service statistics and preparing detailed reports on your findings.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Requirements:

• Bachelor’s degree in business administration or relevant field.
• A maximum of 5 years of proven experience in a customer service position.
• Proficiency in Microsoft Office and other related customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.