CSE (Customer Service Executive & MIS)

0 - 5 years

0 Lacs

Posted:1 year ago| Platform: Indeed logo

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Job Description

Head Office – Indore (Madhya Pradesh)
Job Location – Indore
Salary – 3 lac to 5 lac CTC LPA

Immdiate Hiring
Responsibilities:
  • Supervising day-to-day operations in the customer service department.
  • Responding to customer service issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  • Good working knowledge of MIS tools, applications, and concepts such as ERP, CRM, ERP, etc.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Develop, implement, and maintain MIS systems (i.e., system development and upgrades, application interfaces, data entry, reporting, and data archiving); provide technical support to end users; and train users.
  • Coordinate and build relationships with vendors to ensure achievement of all systems objectives.
  • Assessing service statistics and preparing detailed reports on your findings.
  • Managing the approved budget of the customer service department.
  • Staying informed on the latest industry techniques and methods.
Requirements:
  • Bachelor’s degree in business administration or relevant field.
  • A maximum of 5 years of proven experience in a customer service position.
  • Proficiency in Microsoft Office and other related customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.

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