CRR - Senior Executive/AM

You will be responsible for managing the sales operations function with a focus on cross-functional coordination, operational precision, and proficiency in CRM and ERP systems. Your role will involve ensuring smooth sales execution, accurate order management, data-driven reporting, and enhancing customer retention through operational excellence. Your key responsibilities will include coordinating end-to-end sales order processing, ensuring timely order fulfillment by collaborating with logistics, production, and finance teams, monitoring sales targets, identifying operational bottlenecks, and driving improvements. Additionally, you will act as the operational point-of-contact for key customers, ensure high customer satisfaction through timely updates and query resolution, and track renewals and repeat orders to enhance customer retention KPIs. You will be expected to maintain and update customer data, sales funnels, and activity logs in the CRM platform (Odoo), ensure the accuracy of order and inventory data in the ERP system, and support the sales team with automation, reminders, and reports from the system. The ideal candidate for this role should have a Bachelor's degree in Business, Commerce, or a related field (MBA preferred), along with 3-5 years of experience in sales operations, preferably in FMCG/Pharma/Manufacturing sectors. Proficiency in MS Excel (VLOOKUP, Pivot, Dashboards, etc.) is essential, and familiarity with Google Sheets and Power BI would be advantageous. Hands-on experience with CRM and ERP platforms, excellent interpersonal skills, an analytical mindset, and the ability to work under tight timelines while coordinating with multiple stakeholders are also required. This position is based in Chandigarh. To apply, please share your resume at sakshi.mahna@hitechformulations.com.,