CRM Team Leader

Cloud Dhobi is a fast-growing startup in the laundry and dry-cleaning space, redefining urban convenience with technology-driven solutions. From humble beginnings six years ago to becoming a structured company, we are now building the right team to take us to the next level.

📍 Location: Noida

📩 Apply: hr@clouddhobi.com

Salary Budget: INR 38,600 CTC + Performance Link Incentive

The Role

We’re looking for a pioneering CRM Team Leader to establish and lead our customer service function from the ground up. This is not a plug-and-play role—you’ll be the one designing processes, implementing tools, and shaping how Cloud Dhobi delivers a seamless customer experience. If you enjoy building systems, mentoring people, and ensuring that every customer interaction reflects consistency and care, this role is for you.

• What You’ll DoSet up the CRM function at Cloud Dhobi—designing workflows, service protocols, and escalation processes.
• Lead and manage a team of CRM executives to ensure timely responses and smooth coordination with riders and operations teams.
• Create and maintain customer service SOPs, ensuring strict adherence and continuous improvement.
• Build performance tracking systems covering order flow, delivery timelines, and customer satisfaction.
• Identify process gaps and proactively resolve issues around delays, escalations, or communication breakdowns.
• Introduce CRM dashboards, reporting structures, and data-driven insights for leadership.
• Act as the voice of the customer, driving continuous improvements to experience and satisfaction.

• Who You ArePrior experience in a team lead or senior CRM role, preferably in a B2C environment.
• A problem-solver with strong communication skills and a knack for structuring processes.
• Able to manage both people and systems with empathy and accountability.
• Comfortable working in a fast-paced startup environment where you’ll be building, not just managing.