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ACME SERVICES PRIVATE LIMITED
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CRM Retention - Senior Executive

CRM Retention - Senior Executive

ACME SERVICES PRIVATE LIMITED

2 - 5 years

3 - 6 Lacs

mumbai

Posted:3 days ago| Platform:

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Skills Required

customer relationship customer retention sales relationship management crm sales initiatives customer service branding customer care business development customer support campaign management marketing campaigns customer handling retention

Work Mode

Work from Office

Job Type

Full Time

Job Description

Email Campaign Management:

Schedule, manage, and trigger email campaigns.
Segment customer databases and implement targeted remarketing strategies.
Analyze and report campaign performance and key metrics.
Ensure all emails are optimized and comply with industry best practices.

SMS Campaign Management:

Schedule, trigger, and track SMS campaigns.
Measure campaign success and generate performance reports.

Push Notification Campaigns:

Manage push campaign schedules and triggering across platforms.
Analyze engagement data and optimize for better results.

WhatsApp Campaigns:

Deploy and monitor WhatsApp-based communication strategies.
Deliver timely campaign reporting and insights.

Customer Journey & Automation:

Design and optimize automated customer journeys based on user behavior, lifecycle stages, and purchase history.
Ensure consistent, cross-channel messaging and enhance overall customer retention.

Market Research & Reporting:

Support in marketing budgeting, campaign analysis, and audience segmentation.
Track competitor activities and benchmark campaign strategies.

Cross-functional Communication:

Collaborate with internal teams including design, content, and tech to ensure timely campaign execution.
Coordinate with business units to integrate CRM activities with ongoing brand and sales initiatives.

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