CRM Manager

Key Responsibilities:

• CRM Strategy: Develop & implement CRM strategies to enhance customer engagement & retention.
• Team Leadership: Lead, mentor & evaluate CRM team for high performance.
• Client Relationship: Build & maintain strong client connections to ensure satisfaction & loyalty.
• Data & Insights: Manage customer data integrity & analyze trends for strategic decisions.
• Cross-Team Collaboration: Work with Sales, Marketing & Operations for aligned customer strategies.
• Performance Monitoring: Track KPIs & report insights to senior management.
• Training & Development: Educate staff on CRM tools & best practices.
• Process Optimization: Improve CRM workflows & customer service efficiency.
• Customer Feedback: Implement mechanisms for feedback & service improvement.
• Budget Management: Optimize CRM resources & recommend tools for better performance.

- Experience in Interiors/Construction industry preferred.

- Hands on Experience in CRM is an Added Advantage.

- Experience: *Minimum 5 years*

Why Join Us?
At Spacedraft, you will be part of a dynamic team dedicated to innovation and excellence in the construction industry. We offer competitive compensation, opportunities for professional growth, and a supportive work environment.

Application Process:

Interested candidates are invited to send their resume to spacedrafthr@gmail.com. Please include "Manager - CRM" in the subject line.

Job Type: Full-time

Pay: ₹13,364.90 - ₹48,254.33 per month

Benefits:

• Food provided
• Leave encashment
• Provident Fund

Experience:

• total work: 5 years (Required)

Work Location: In person