CRM Manager Real Estate

Key Responsibilities:

• CRM System Management:
• Setup and Configuration: Set up and configure the CRM software to meet the specific needs of the real estate company or team.
• Data Entry and Maintenance: Ensure accurate and up-to-date data entry and maintenance of client information, leads, and property listings within the CRM.
• Workflow Optimization: Streamline workflows and processes within the CRM to improve efficiency and productivity.
• Reporting and Analytics: Generate reports and analyze data from the CRM to identify trends, measure performance, and make data-driven decisions.
• Client Relationship Management:
• Lead Management: Track and manage leads, nurture them through the sales funnel, and ensure timely follow-up.
• Client Communication: Facilitate effective communication with clients through various channels, including email, phone, and in-person meetings.
• Customer Service: Provide excellent customer service to clients, addressing their inquiries and resolving issues promptly.
• Relationship Building: Build and maintain strong relationships with clients to foster loyalty and repeat business.
• Sales Support:
• Sales Process Support: Support the sales team by providing them with the necessary tools and information to close deals.
• Sales Forecasting: Assist in developing sales forecasts and tracking performance against targets.
• Marketing Support: Support marketing efforts by identifying and targeting potential clients.
• Back Office Support:
• Documentation: Ensure all documentation pertaining to client bookings is complete, accurate, and compliant.
• Payment Processing: Handle payment receipts, demand letters, and reminders.
• Post-Sales Support: Handle post-sales queries and ensure customer satisfaction.

Skills and Qualifications:

• Strong organizational skills: Ability to manage large amounts of data and information.
• Excellent communication skills: Ability to communicate effectively with clients and team members.
• Proficiency in CRM software: Familiarity with real estate CRM platforms and software.
• Problem-solving skills: Ability to identify and resolve issues effectively.
• Attention to detail: Ability to ensure accuracy and completeness of data.
• Sales or customer service experience: Previous experience in sales or customer service is a plus.

Job Types: Full-time, Permanent, Fresher

Pay: ₹35,000.00 - ₹50,000.00 per month

Schedule:

• Day shift

Work Location: In person

Application Deadline: 25/03/2025