CRM Interior Designer

2. Key Responsibilities

A. Client Relationship Management

• Act as the primary point of contact for all client interactions from lead stage to project handover.
• Understand client needs, design preferences, budget constraints, and timelines.
• Maintain regular communication and provide project updates.
• Ensure high client satisfaction and resolve concerns proactively.

B. Requirement Gathering & Coordination

• Conduct detailed client requirement meetings and convert them into design briefs.
• Coordinate with architects, interior designers, 3D team, and execution team for timely deliverables.
• Track and follow up on designs, BOQs, estimations, and revisions.
• Ensure design feasibility and alignment with client expectations.

C. Sales & Conversion Support

• Assist the business development team in converting leads to orders.
• Present design concepts, material samples, and layouts when required.
• Support in negotiation and closure of agreements.
• Ensure quotations meet the client requirements and follow company pricing norms.

D. Project Follow-up & Documentation

• Maintain CRM tools/software with updated client information.
• Document client meetings, design sign-offs, and approvals.
• Follow up on payments as per project billing milestones.
• Ensure timely delivery of drawings, 3D renders, and project schedules.

E. Cross-Functional Coordination

• Coordinate between clients and internal teams (Design, Procurement, Execution).
• Schedule site visits, design presentations, and review meetings.
• Track progress and escalate delays or risks to management.

F. Post-Project Responsibilities

• Collect feedback and ensure closure of snag lists.
• Maintain long-term relations for future projects and referrals.