Posted:12 hours ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

The Post-Sales CRM Executive will be responsible for managing the entire customer relationship after booking, ensuring a smooth journey for homebuyers throughout the construction project lifecycle — from documentation and payment follow-ups up to property handover. The role demands excellent coordination with internal departments and proactive customer engagement to deliver a high-quality client experience.

Key Responsibilities:

  • Act as the single point of contact for customers after booking.
  • Manage welcome calls/emails and onboarding of newly booked customers.
  • Ensure timely issuance of booking forms, allotment letters, and agreements for sale.
  • Coordinate with finance team for payment collections and track customer payment schedules.
  • Assist customers with loan documentation, bank coordination, and approvals.
  • Provide regular updates to customers on project construction status, milestones, and possession timelines.
  • Track customer issues/complaints and ensure resolution by coordinating with the concerned teams.
  • Organize site visits, possession formalities, and property registration processes.
  • Maintain CRM records and generate periodic reports on payment status, pending documents, and customer satisfaction.
  • Ensure customer delight through constant follow-up and relationship management until handover and beyond (e.g., warranty period, maintenance queries).

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

  • Osmannagar, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Is your experience from real estate industry ?

Experience:

  • crm executive : 2 years (Required)

Location:

  • Osmannagar, Hyderabad, Telangana (Required)

Work Location: In person

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