CRM Executive

Job Summary:

The Post-Sales CRM Executive will be responsible for managing the entire customer relationship after booking, ensuring a smooth journey for homebuyers throughout the construction project lifecycle — from documentation and payment follow-ups up to property handover. The role demands excellent coordination with internal departments and proactive customer engagement to deliver a high-quality client experience.

Key Responsibilities:

• Act as the single point of contact for customers after booking.
• Manage welcome calls/emails and onboarding of newly booked customers.
• Ensure timely issuance of booking forms, allotment letters, and agreements for sale.
• Coordinate with finance team for payment collections and track customer payment schedules.
• Assist customers with loan documentation, bank coordination, and approvals.
• Provide regular updates to customers on project construction status, milestones, and possession timelines.
• Track customer issues/complaints and ensure resolution by coordinating with the concerned teams.
• Organize site visits, possession formalities, and property registration processes.
• Maintain CRM records and generate periodic reports on payment status, pending documents, and customer satisfaction.
• Ensure customer delight through constant follow-up and relationship management until handover and beyond (e.g., warranty period, maintenance queries).

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

• Osmannagar, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Is your experience from real estate industry ?

Experience:

• crm executive : 2 years (Required)

Location:

• Osmannagar, Hyderabad, Telangana (Required)

Work Location: In person