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Description
Job description Job Title: CRM Executive – Real Estate Experience: 1 to 3 Years Location: Greater Noida Industry: Real Estate / Property Development Employment Type: Full-Time Job Summary: We are seeking a proactive and customer-focused CRM Executive with 1 to 3 years of experience in the real estate industry. The ideal candidate will be responsible for managing client relationships, handling post-sales processes, maintaining CRM systems, and ensuring high levels of customer satisfaction throughout the property buying journey. Key Responsibilities: Manage and update the CRM system with client interactions, status updates, and documentation. Act as a point of contact for clients post-booking and ensure smooth coordination for documentation, payments, and handover. Coordinate with internal departments (sales, legal, finance, operations) to ensure timely delivery of services to clients. Respond to customer inquiries and resolve issues or concerns professionally and efficiently. Follow up with clients for outstanding documentation, payments, and updates. Support client on boarding and ensure a smooth transition from sales to post-sales service. Generate reports and maintain dashboards on customer interaction, feedback, and service status. Track customer satisfaction and work on initiatives to improve client experience. Requirements: Bachelor's degree in Business Administration, Marketing, or a related field. 1–2 years of experience in a CRM or customer service role, preferably in the real estate industry. Familiarity with real estate documentation, payment schedules, and customer lifecycle management. Proficient in CRM software such as Salesforce, Zoho CRM, or equivalent. Strong communication, interpersonal, and problem-solving skills. Job Types: Full-time, Permanent Pay: ₹19,000.00 - ₹26,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Application Question(s): How many months / years of experience you have in CRM or customer service role? Work Location: In person
