CRM Executive

As a CRM Executive at Knox based in Delhi NCR, you will play a vital role in managing and enhancing customer relationships at our one-of-a-kind fitness studio. At Knox, we are dedicated to delivering an unparalleled experience by focusing on personalized service, community engagement, and a results-driven approach to wellness. Your primary responsibility will be to develop and implement CRM strategies that aim to improve customer engagement, retention, and loyalty. This includes maintaining and analyzing customer data to effectively segment audiences and tailor communications. You will also be in charge of planning and executing CRM campaigns such as email marketing, SMS, and in-app messaging. In this role, you will interact with customers by responding promptly to inquiries, feedback, and complaints, ensuring a high level of customer satisfaction. Additionally, you will be required to generate reports on CRM activities, customer insights, and campaign performance to guide future strategies. To be successful in this position, you should have at least 2 years of experience in CRM, preferably within the fitness or wellness industry. Proficiency in CRM software like HubSpot or Salesforce, as well as email marketing platforms, is essential. Strong analytical skills to derive actionable insights from customer data, excellent communication skills, and a customer-centric mindset are also key qualifications we are looking for. If you are passionate about delivering exceptional customer experiences and have a knack for building strong customer relationships, we would love to hear from you!,