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CRM Executive

Keystone Realty Services (I) Private Limited

1 - 3 years

2 - 3 Lacs

India

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

crm service data management payments ids resolve reports communication coordination

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are looking for a CRM Executive to manage customer interactions after property booking. You will handle collections, customer service, project updates, and data management to ensure a smooth experience for our buyers.

Key Responsibilities:1. Collections & Payments

Follow up with customers for payments as per schedule
Send reminders and track pending dues
Coordinate with the accounts team for receipts and updates

2. Booking & Documents

Manage booking forms and ensure all documents are complete
Verify customer documents (KYC, IDs, etc.)
Coordinate with internal teams for agreement and paperwork

3. Project Updates

Share regular project progress with customers
Coordinate with the site team for accurate updates
Send updates via email, WhatsApp, or calls

4. Customer Service

Help customers with queries or post-booking requests
Resolve issues by coordinating with relevant departments
Track and follow up on service requests

5. Data Management

Keep customer records up to date in the CRM system
Maintain accurate information on bookings and payments
Generate reports as needed

Requirements:

Bachelor’s degree (any field)
1–3 years of experience in CRM or customer service (real estate preferred)
Good communication and coordination skills
Basic knowledge of MS Office and CRM tools
Organized and detail-oriented

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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