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Home
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Inspire Windoors
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CRM Executive

CRM Executive

Inspire Windoors

0 years

1 - 3 Lacs

Mohali

Posted:9 hours ago| Platform: GlassDoor logo

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Skills Required

crm management service software database retention analyze reports support marketing communication multitasking excel word coordination

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a proactive and detail-oriented CRM Executive to handle customer relationship management activities. The role involves ensuring excellent customer service, improving client satisfaction, managing CRM software, and supporting sales & after-sales processes.

Key Responsibilities:

Manage and update customer database using CRM tools/software .
Handle inbound and outbound customer queries via phone, email, and WhatsApp.
Coordinate with sales, operations, and service teams to ensure timely updates to clients.
Follow up on leads, quotations, service requests, and complaints.
Maintain accurate records of customer interactions, feedback, and service history.
Ensure high customer satisfaction and retention through regular engagement.
Generate and analyze CRM reports for internal review.
Support marketing campaigns, client communication, and promotional follow-ups.

Required Skills:

Good communication skills (verbal and written) in English & Hindi.
Strong interpersonal and customer service skills.
Proficiency in CRM software/tools.
Basic understanding of sales and customer lifecycle.
Attention to detail and multitasking ability.
Knowledge of MS Office (Excel, Word, Outlook).

Preferred Qualifications:

Graduate in any discipline (BBA, B.Com, etc. preferred).
Experience in CRM/customer service/sales coordination roles.
Background in construction, interiors, real estate, or doors/windows industry is a plus.

Note : FEMALE ONLY

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement
Internet reimbursement
Paid sick time
Paid time off

Work Location: In person

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