CRM Executive

About the Role:

We are seeking a proactive and driven CRM Executive to manage and convert leads for our solar solutions. The role involves handling inbound/outbound leads, nurturing customer relationships, managing 2 telecallers, and working towards closing sales. You’ll be a key link between marketing, sales, and after-sales teams.

Key Responsibilities: Lead Management & Conversion

• Handle leads generated from telecalling, marketing campaigns, website, and field sales.
• Qualify leads, explain solar products/services, and convert potential customers into confirmed buyers.
• Track and follow up on all leads using CRM software.

Telecaller Supervision

• Supervise and guide a team of 2 telecallers.
• Allocate call lists, review daily call performance, and ensure quality conversations.
• Train and motivate the telecallers to generate qualified leads.

CRM System Management

• Maintain accurate customer data and interaction history in CRM.
• Track lead stages, follow-up schedules, and closures.
• Generate daily/weekly reports on leads, conversions, and team performance.

Customer Interaction & Support

• Communicate with potential and existing customers to answer queries, send quotations, and coordinate site visits.
• Build rapport with clients to promote long-term relationships.

Candidate Profile:

• Graduate in any discipline (BBA/MBA preferred).
• 2–4 years of experience in CRM, inside sales, or tele-sales (solar/renewable industry preferred).
• Strong verbal communication, sales negotiation, and team management skills.
• Experience with CRM tools like Zoho, Salesforce, or similar platforms.
• Goal-oriented, organized, and capable of multitasking.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person