CRM Executive For a Healthcare & Herbal Cosmetic Company

Key Responsibilities:

Primary CRM & Customer Interaction

• Make daily outbound calls to customers and doctors for feedback, confirmations, follow-ups, and service queries.
• Call and follow up on

  abandoned carts

  to convert interest into confirmed orders.
• Receive inbound calls, understand customer needs, and transfer calls to the appropriate person or department.
• Maintain detailed logs of all customer interactions in the CRM system.
• Ensure customer satisfaction by providing timely updates, tracking resolutions, and escalating critical issues as needed.

Customer Communication & Engagement

• Handle customer service emails, messages, and follow-ups.
• Support marketing campaigns by managing SMS, email, and WhatsApp communication.
• Help build customer loyalty through proactive engagement and post-sale follow-up.

Secondary – E-commerce Support (Light)

• Assist in

  order processing

  on platforms such as Shopify, Amazon, or internal portals.
• Perform

  basic invoice entry

  and documentation in accounting or Navision systems.
• Support logistics communication when necessary, including basic email follow-ups with couriers or customers.

Reporting & Coordination

• Prepare daily reports on calls made, issues resolved, and customer satisfaction.
• Assist in collecting customer feedback and generating insights for product or service improvement.
• Coordinate with the sales, dispatch, and technical teams for issue resolution and customer handovers.

Candidate Requirements:

• 1–3 years of experience in a CRM, customer service, or support role.
• Strong verbal communication skills in English and [Hindi language, if relevant].
• Confident in speaking with doctors and professionals.
• Comfortable handling large volumes of customer interactions daily.
• Basic knowledge of e-commerce platforms and invoicing tools.
• Proficient in MS Excel, Google Sheets, and email communication.