CRM Executive

To manage and maintain relationships with homebuyers after the sales transaction, ensuring timely documentation, payment follow-ups, issue resolution, and smooth possession process.

1. Post-Sales Coordination

• Confirm booking details and send booking confirmation to the customer.
• Coordinate with the sales and accounts team to ensure a smooth handover of customer records.

2. Documentation & Agreements

• Prepare and share sales agreements, allotment letters, and payment schedules.
• Ensure timely signing of agreements and collection of KYC documents.
• Coordinate with legal for registration-related documentation.

3. Payment Follow-up

• Track the customer’s payment milestones as per the payment plan
• Send reminders for due payments
• Share receipts and resolve billing-related queries.

4. Customer Communication & Service

• Act as the single point of contact for all post-sale customer queries.
• Handle emails, calls, or visits related to changes, delays, or clarifications.
• Maintain polite, professional, and solution-oriented communication.

5. Construction Updates & Possession

• Send regular updates on construction progress.
• Coordinate site visits, handover processes, and snag list rectifications before possession.
• Prepare and share possession letters and assist with registration formalities.

6. CRM System & Reporting

• Maintain accurate records of customer interaction in CRM software.
• Generate reports on payment status, handovers, customer satisfaction, etc.
• Escalate serious complaints to higher management if required.

7. Cross-functional Coordination

• Work closely with sales, accounts, legal, and engineering teams to resolve customer concerns quickly and accurately.

• Skills Required:
• Strong communication (written and verbal)
• Knowledge of real estate documentation, RERA, and property law basics
• Patience and professionalism in handling difficult customers
• Good command of Excel, CRM tools, and email etiquette

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person