CRM Executive

About Allwin Infra:

Allwin Infra is a leading real estate company in Zirakpur, known for delivering ready-to-move-in residential and commercial properties. The company focuses not just on delivering homes, but on building lasting customer relationships and seamless experiences from booking to possession and beyond.

Role Overview:

We are looking for a customer-focused, detail-oriented CRM Executive to manage the entire post-sales journey for clients — from booking to possession. The ideal candidate will ensure excellent client communication, documentation accuracy, timely updates, and overall customer satisfaction.

Key Responsibilities:

• Manage the complete post-sales process: booking, documentation, payment follow-up, and handover coordination.
• Serve as the single point of contact for customer queries, concerns, and escalations.
• Track payment schedules, send reminders, and coordinate with the finance team for receivables.
• Prepare allotment letters, demand notes, NOCs, possession letters, and other key documents.
• Coordinate between customers and internal departments (sales, accounts, legal, site teams).
• Maintain and update CRM software with accurate client records, timelines, and communication logs.
• Assist with the possession process: inspection coordination, handover kits, snag management, etc.
• Provide regular status updates to customers on project progress and documentation.
• Ensure high customer satisfaction and support referral programs or reviews.

Key Requirements:

• Graduate in any stream; MBA or diploma in Customer Relations/Operations is a plus.
• 3–5 years of experience in a CRM or post-sales role in the real estate industry.
• Strong verbal and written communication skills.
• Proficiency in MS Excel, Google Sheets, and CRM/ERP tools (like Tally, Build Supply, or similar).
• Attention to detail, follow-up discipline, and client-centric attitude.
• Knowledge of documentation and RERA-related compliance will be an advantage.

Joining: Immediate / Within 30 Days

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• CRM software: 3 years (Preferred)
• Google Sheets: 3 years (Preferred)
• ERP systems: 2 years (Preferred)
• Customer relationship management: 3 years (Preferred)
• Operations management: 2 years (Preferred)

Location:

• Zirakpur, Punjab (Preferred)

Work Location: In person