Posted:8 hours ago|
Platform:
On-site
Full Time
· CRM: JD
We are looking for a proactive and customer –focused CRM Executive / Manager to manage client relationships, over see the customer journey from booking to handover, and ensure smooth coordination between internal departments and customers. You will act as the primary point of contact for buyers and maintain a high level of client satisfaction.
Qualification – Bachelor’s degree in Business Administration, Marketing, Real estate Management)
Experience – 2- 5 years of experience in CRM or customer service and preferably in real estate
- Client Interaction and Coordination
a. Act as a liason between the company and customers from post sales to possession
b. Handle customer queries, complaints and provide timely resolution
c. Coordinate with internal teams for seamless documentation and execution.
- Booking to Handover Process :
a. Ensure timely documentation including allotment letters, sale agreements, payment receipts
b. Track customer payment schedules and follow up on dues
c. Coordinate for home loan processing and document verification
d. Organise and oversee property handovers and possession formalities
e. Maintain and update customer data in the CRM system
f. Track and improve customer satisfaction metrics
g. Generate regular reports on customer interactions
h. Coordinate with legal team for agreement drafting , registrations and compliance
i. Conduct welcome calls/emails and regular follow ups
j. Collect and document customer feedback for continuous improvement
Job Type: Full-time
Pay: ₹35,000.00 - ₹45,000.00 per month
Schedule:
Work Location: In person
Shravanthi Shelters
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Malappuram
Experience: Not specified
Salary: Not disclosed
India
1.8 - 2.4 Lacs P.A.
Hyderābād
Experience: Not specified
1.8 - 3.0 Lacs P.A.
3.6 - 4.8 Lacs P.A.
Bengaluru
4.2 - 5.4 Lacs P.A.
Coimbatore
1.8 - 2.4 Lacs P.A.
Surat
Experience: Not specified
2.4 - 3.6 Lacs P.A.
2.4 - 4.2 Lacs P.A.
Jaipur, Rajasthan
2.4 - 4.2 Lacs P.A.
Waghodia Road, Vadodara, Gujarat
1.8 - 3.6 Lacs P.A.
