CRM-Customer Relationship Manager

0 - 2 years

1 - 4 Lacs

Posted:4 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

They will be responsible for product handover, & product demo for our insta-forex products & services, and generate referrals from the pre-serviced customer. The ideal candidates should possess excellent communication skills, be presentable and have a proactive attitude by owning the brand identity.

Key Responsibilities:

• Engage with customers for delivery & fulfilment of pre-booked customer leads for Bank KYC, onboarding & activation along with any other customer query on-site to customer.

• Effectively communicate the benefits and features of Niyo Global Forex Cards and other cross sell products like International Travel Insurance, E-Sim, Forex Cash etc.

• Build and maintain positive relationships with customers to ensure service & generate referrals for all products placements for which incentive can be earned.

• Actively participate in all trainings and stay updated on product knowledge & other know how for lead status mapping, escalation for issues and other process of customer service.

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