CRM Consultant - CRMNxt

About the company:

With over 2.5 crore customers, over 5,000 distribution points and nearly 2,000 branches, IndusInd Bank is a universal bank with a widespread banking footprint across the country. IndusInd offers a wide array of products and services for individuals and corporates including microfinance, personal loans, personal and commercial vehicles loans, credit cards, SME loans. Over the years, IndusInd has grown ceaselessly and dynamically, driven by zeal to offer our customers banking services at par with the highest quality standards in the industry. IndusInd is a pioneer in digital first solutions to bring together the power of next-gen digital product stack, customer excellence and trust of an established bank.

• At least 3-5 Years of experience in project management.
• Experience on configuration/management of CRMNxt Solution (Technical).
• Deployment knowledge on Banking Domain.
• Good Communication, Technical & Analytical Skills.
• Good Knowledge of IIS/Oracle 12 C and 19 C
• Responsible for End-To-End Project Management and communication.
• Skilled in troubleshooting of performance issues, Diagnose and resolve in critical production environment.
• Proficient in Managing QA, UAT, Production release and Production Support of CRMNxt.
• Proficient in Software development lifecycle, Requirement analysis, Architectural design, Holding technical discussions, Implementation, Impact analysis, Deployment and Documentation.
• Collaborate with the technical Operations team, Engineering Team and Other support members to resolve the issues and to ensure the best possible service and support.
• Co-ordination on recurring issues and ensure long-term resolution through proper incident and problem management.
• Experience should be on CRMNxt.