CRM Associate

• Provide outstanding customer service by addressing customer inquiries and resolving issues promptly and efficiently.
• Respond to customer inquiries through various channels (phone, email, chat, social media) and ensure timely and accurate responses.
• Assist customers in navigating through our products and services, providing guidance and troubleshooting as necessary.
• Maintain a deep understanding of our products, services, and company policies to provide accurate and up-to-date information to customers.
• Document customer interactions and issues in a detailed and organized manner using CRM systems or other relevant tools.
• Collaborate with internal teams such as sales, technical support, and operations to resolve customer issues and ensure customer satisfaction.
• Identify opportunities for process improvements and suggest enhancements to enhance the overall customer experience.
• Follow company guidelines and protocols for handling customer complaints, escalations, and special requests.
• Stay up-to-date with industry trends, market conditions, and competitors offerings to better assist customers and provide relevant information.
• Meet or exceed individual and team performance goals, including customer satisfaction metrics and response time targets.

Desired Candidate Profile:

• Proven experience in a customer service role, preferably in a fast-paced environment.
• Exceptional verbal and written communication skills with a strong command of the English language.
• Ability to work both independently and collaboratively as part of a team.