Partner with the CEO to drive strategic planning, special projects, and high-priority initiatives. Act as a force multiplier for the leadership team, ensuring alignment, execution, and momentum on key decisions. Lead data-driven problem solving by leveraging analytics, dashboards, and business intelligence tools. Translate complex data into actionable insights and compelling narratives for internal and external stakeholders. Design, build, and scale internal processes and systems from scratch. Prepare executive-level communication, presentations, and reports. Act as a thought partner to the CEO and departmental heads to improve strategic clarity and operational efficiency. Maintain high standards of integrity, ownership, ethics, and discretion in all tasks. Desired Candidate Profile: 4-8 years of experience in consulting, analytics, or leadership roles in high-growth startups. Demonstrated ability to thrive in ambiguity, build systems from the ground up, and execute at high speed. Highly analytical, with proficiency in Excel, PowerPoint, and familiarity with data tools (e.g., Tableau, Power BI, SQL) a plus. Strong communication skills with the ability to influence and align cross-functional teams.
Provide outstanding customer service by addressing customer inquiries and resolving issues promptly and efficiently. Respond to customer inquiries through various channels (phone, email, chat, social media) and ensure timely and accurate responses. Assist customers in navigating through our products and services, providing guidance and troubleshooting as necessary. Maintain a deep understanding of our products, services, and company policies to provide accurate and up-to-date information to customers. Document customer interactions and issues in a detailed and organized manner using CRM systems or other relevant tools. Collaborate with internal teams such as sales, technical support, and operations to resolve customer issues and ensure customer satisfaction. Identify opportunities for process improvements and suggest enhancements to enhance the overall customer experience. Follow company guidelines and protocols for handling customer complaints, escalations, and special requests. Stay up-to-date with industry trends, market conditions, and competitors offerings to better assist customers and provide relevant information. Meet or exceed individual and team performance goals, including customer satisfaction metrics and response time targets. Desired Candidate Profile: Proven experience in a customer service role, preferably in a fast-paced environment. Exceptional verbal and written communication skills with a strong command of the English language. Ability to work both independently and collaboratively as part of a team.