About us: Timelessly inspired, endlessly enhanced- RENÉE Cosmetics is an Indian makeup brand that's redefining beauty with its range of high quality, cruelty-free and FDA-approved innovative range of products. RENÉE believes in empowering women to own and enjoy their bold, ambitious persona and let their glam do the talking. Job Overview: We are looking for a proactive and articulate Customer Support Executive to be the first point of contact for our customers. This role demands a strong customer-centric approach, excellent communication skills, and the ability to resolve queries across multiple channels in a timely and professional manner Key responsibilities: Respond to customer inquiries via multiple communication channels (phone, email, live chat, social media, etc.). Respond promptly to inquiries, ensuring accurate information and empathetic resolutions Log and track customer queries, feedback, and complaints systematically and maintain accurate records of customer interactions and issues in the company’s CRM system. Collaborate with internal departments to address and resolve customer concerns Assist customers in navigating the company’s website, troubleshooting technical issues, or clarifying product details. Follow up with customers to ensure their issues are resolved and they are satisfied with the solution. Collect customer feedback on product and service and suggest improvements to management based on customer insights. Qualifications & Skills: Graduate in any discipline Years of Experience required 0-1 years. Excellent verbal and written communication skills Proficient in MS Excel, MS Office, and email drafting Strong problem-solving skills, patience, and attention to detail Well-groomed and professional appearance Willingness to work on weekends when required Prior experience in a customer support or service-related role is preferred Preferred: Prior experience in a customer support or client service role within the beauty, e-commerce, or retail sector Familiarity with CRM tools or customer service software. Understanding of customer behavior in the D2C (direct-to-consumer) market Why Join Us? Be part of a fast-growing and reputable beauty brand in India Work with a collaborative and passionate team in a dynamic industry Professional development opportunities and career growth Contribute meaningfully to an organization that is redefining customer experience in cosmetics
About the job Timelessly inspired, endlessly enhanced- RENÉE Cosmetics is an Indian makeup brand that's redefining beauty with its range of high quality, cruelty-free and FDA-approved innovative range of products. RENÉE believes in empowering women to own and enjoy their bold, ambitious persona and let their glam do the talking. The art of cosmetics is a true liberator and a beautiful form of expressing oneself in tones and shades. We seek inspiration from timeless beauty and transform it to meet the needs of the modern woman. Responsibilities Create compelling designs for product packaging, labels, brochures, and marketing collateral. Design digital assets for social media, websites, email campaigns, and online ads. Develop seasonal and promotional campaigns, aligning with the brand’s visual language. Produce design concepts, layouts, and mockups that effectively communicate brand aesthetics and product messaging. Ensure that all creative materials are consistent with the brand’s visual identity and message across multiple platforms. Collaborate with the marketing team to understand and translate marketing objectives into visually engaging designs. Work closely with the marketing, product development, and packaging teams to understand project requirements and deliver high-quality designs on time. Participate in brainstorming sessions to develop new ideas for campaigns, products, and events. Stay updated on current design trends, especially within the beauty and cosmetics industry, to create fresh, innovative design solutions. Ensure the designs reflect the latest industry trends, aesthetics, and customer expectations. Prepare design files for print and digital production, ensuring high-quality output and accuracy. Manage multiple projects simultaneously while meeting deadlines and maintaining attention to detail. Qualifications and skills : Bachelor's degree in Graphic Design or related field 2-5 years of experience in graphic design Proficient in Adobe Creative Suite Strong communication, conceptual thinking, typography skills and design skills Portfolio of work
About the job Timelessly inspired, endlessly enhanced- RENÉE Cosmetics is an Indian makeup brand that's redefining beauty with its range of high quality, cruelty-free and FDA-approved innovative range of products. RENÉE believes in empowering women to own and enjoy their bold, ambitious persona and let their glam do the talking. The art of cosmetics is a true liberator and a beautiful form of expressing oneself in tones and shades. We seek inspiration from timeless beauty and transform it to meet the needs of the modern woman. Responsibilities Create compelling designs for product packaging, labels, brochures, and marketing collateral. Design digital assets for social media, websites, email campaigns, and online ads. Develop seasonal and promotional campaigns, aligning with the brand’s visual language. Produce design concepts, layouts, and mockups that effectively communicate brand aesthetics and product messaging. Ensure that all creative materials are consistent with the brand’s visual identity and message across multiple platforms. Collaborate with the marketing team to understand and translate marketing objectives into visually engaging designs. Work closely with the marketing, product development, and packaging teams to understand project requirements and deliver high-quality designs on time. Participate in brainstorming sessions to develop new ideas for campaigns, products, and events. Stay updated on current design trends, especially within the beauty and cosmetics industry, to create fresh, innovative design solutions. Ensure the designs reflect the latest industry trends, aesthetics, and customer expectations. Prepare design files for print and digital production, ensuring high-quality output and accuracy. Manage multiple projects simultaneously while meeting deadlines and maintaining attention to detail. Qualifications and skills : Bachelor's degree in Graphic Design or related field 2-5 years of experience in graphic design Proficient in Adobe Creative Suite Strong communication, conceptual thinking, typography skills and design skills Portfolio of work
Beauty Advisor (BA) Sales and Operations Manager: Frontend and Backend Roles: Frontend Operations 1. Sales and Offtakes Achievement A. Evaluate individual Beauty Advisors' sales performance against established targets, cluster wise B. Regularly (daily basis) analyse sales data to identify trends and areas for improvement. C. Monitor daily/weekly sales reports. D. Implement promotional activities to increase off-take. E. Collaborate to identify and address training needs for Beauty Advisors. Market Understanding Evaluate the hygiene levels of Beauty Advisors and Supervisors in terms of efficiency and resonance with the brand. Make sure BAS Beat plan is added in Masisst, Synchronize it well with BDE beat plan. Assess outlet hygiene, brand visibility, and product placement during market visits. Implement corrective actions based on market visits. 2. Team Management and Development a. Oversee the performance of Supervisors and Beauty Advisors. b. Analyse supervisor wise attrition on monthly basis and suggest ways and means to arrest the attrition. 3. Outlet Maintenance and Hygiene a. Ensure Beauty Advisors adhere to outlet as well as brand hygiene standards. b. Implement and monitor OSA (On Shelf Availability) maintenance at the outlet level. c. Provide ongoing support for grooming and appearance standards. d. Implement corrective actions for non-compliance regarding outlet hygiene. e. Adherence to display unit planograms and upkeeping of testers. f. Availability of GWP / PWP and Uniforms. Backend Operations 1. Analysis a. Design tertiary targets aligned with overall business goals along with NSH b. Analyse the effectiveness on offtakes based on product placement and promotional strategies. 2. RPL to be monitored and action to be taken basis performance of BA’s and Supervisors. a. Create a monthly dashboard, organized supervisor-wise performance, for management analysis and review.
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