crisis management

Exp: 3 to 6yrs.

Location: Pan India.

Work Mode: 5 Days (WFO)

Immediate joiners (Max 30 days if serving Notice)

Job Description

Key Responsibilities:

• Crisis Planning & Preparedness

• Develop and maintain comprehensive crisis management and business continuity plans.
• Conduct risk assessments to identify vulnerabilities and potential threats (natural disasters, cyberattacks, public relations crises, etc.).
• Create and lead training exercises, simulations, and drills for crisis response teams and relevant stakeholders.

• Crisis Response

• Serve as a point of contact and leader during crisis situations.
• Coordinate cross-functional crisis response teams to ensure a unified and timely response.
• Manage internal and external communications during crises in coordination with PR/Comms.
• Monitor ongoing incidents and adjust response strategies accordingly.

• Post-Crisis Analysis & Recovery

• Conduct after-action reviews and prepare detailed reports following incidents.
• Identify lessons learned and update plans, protocols, and training based on findings.
• Support departments in returning to normal operations.

• Stakeholder Engagement

• Liaise with law enforcement, emergency services, regulatory bodies, vendors, and internal teams.
• Ensure compliance with legal, regulatory, and industry-specific crisis management standards.

• Documentation & Reporting

• Maintain crisis logs, incident reports, and compliance documentation.
• Provide regular updates and briefings to senior leadership.

Qualifications:

• Education:

• Bachelor’s degree in Risk Management, Emergency Management, Security Studies, Communications, or related field.
• Master’s degree or certifications (e.g., CBCP, CEM, ISO 22301) a plus.

• Experience:

• 3–7 years in crisis management, emergency response, risk management, or related field.
• Experience leading responses to real-world crises is highly desirable.

• Skills:

• Strong decision-making and problem-solving under pressure.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with crisis simulation tools, incident management software, and risk assessment methodologies.