Qatar Airways is seeking experienced professionals for the role of Credit Control Manger – Accounts Receivable based at our Global Business Services (GBS) in Ahmedabad, India.This position will be primarily responsible for overall collections management, controlling and monitoring the accounts receivables of Qatar Airways network. Managing the credit control unit within the overall S2C function ensuring full control on all receivables from all channels including BSP, CASS, Digital Sales, GSA, ATO, CTO, etc. Defining the policies, guidelines and methodology for the internal and external stakeholders for accounts receivable. Ensuring seamless service delivery, maximum stakeholder satisfaction and effective people management.
Responsibilities
- Own the responsibility for overall collections management, ensuring that the collections align with the target plan, minimizing the bad debts and uncovered financial exposure.
- Establish and maintain internal financial control procedures within the unit to ensure financial exposure is covered, to ensure on time collections and minimizing disputes.
- Assist in defining the accounts receivable exposure strategy, credit limit definition, collection management and dispute resolution strategy.
- Coordinate and liaise with stakeholders (customers, IATA, commercial, banks, etc.) for resolving queries and disputes and improving overall collections and recoveries
- Monitor the SLA/KPI’s and track performance for credit control team and track instances when SLA/KPI are not met to close the gap in performance.
- Promote process excellence around end-to-end credit control function within the overall Accounts receivable team.
- Work closely with IT to automate credit control manual documentation forms and processes, increasing process efficiency.
- Drive process standardization and improvements for efficiencies across the credit control processes.
- Align the roadmap, performance improvement targets and address roadblocks for the smooth achievement of the unit objectives with head of unit and in line with the overall business strategy.
- Own the delivery of the credit control function as per defined SLAs and KPls for the global location.
- Manage the Credit control unit within CDC GBS ensuring timely activities as per set SLA to avoid any negative impact on Cash flows.
- Manage, escalate, lead dispute resolution issues to ensure corrective actions are taken.
- Ensure all internal controls and compliance are followed regarding the credit control unit.
- Be a subject matter expert for all compliance requirements for both external stakeholders (IATA, BPO’s, banks, recovery agents) and internal stakeholders (commercial, card processing unit, etc.).
- Propose improvement initiatives to assist with controlling and improving S2C sub process efficiency
- Research best practices and technologies to be proposed and applied within S2C with the scope of improving overall company position within industry benchmarks
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.Together, everything is possible
Job Posting
Jul 23, 2025, 9:13:18 PM
Qualifications Required
- Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience
- Experience of leading large teams
- Experience of designing and implementing policies, procedures and guidelines for the team
- Knowledge of working with Oracle ERP
- Ability to build relationships across the organization and external stakeholders
- Working knowledge of IATA/ICH/ICCS/CASS rules and regulations
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
