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1.0 - 6.0 years
6 - 10 Lacs
Lucknow
Work from Office
About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency
Posted 1 month ago
1.0 - 10.0 years
2 - 3 Lacs
Ahmedabad
Work from Office
Vastu Housing Finance is looking for Collection Executive to join our dynamic team and embark on a rewarding career journey Contacting customers and clients who have outstanding debts to arrange for payment Negotiating payment plans with customers and clients to ensure debts are paid off in a timely manner Providing customers and clients with information about their outstanding debts and the consequences of non-payment Keeping detailed and accurate records of all collection efforts and communications with customers and clients Following up with customers and clients on a regular basis to ensure that they are making payments on time and in accordance with their payment plans Adhering to all applicable laws and regulations related to debt collection, including the Fair Debt Collection Practices Act Excellent communication and negotiation skills
Posted 1 month ago
1.0 - 4.0 years
1 - 5 Lacs
Coimbatore
Work from Office
The Opportunity: The Credit Analyst is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Will have to strike a balance between maintaining trustful relationships, and ensuring timely payment there by reducing past due and influencing DSO numbers positively. €¢ Skills and experience matching that resolves customer-billing problems and maintains accounts receivable delinquency, applying good customer service in a timely manner and maintaining healthy pastdue trending on the portfolios €¢ Collect customer payments in accordance with payment due dates €¢ Reviews and prioritizes open accounts for collection efforts €¢ Role of mentor and back up for the associates incharge of and bringing them up the learning curve €¢ Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment €¢ Making outbound collection calls in a professional manner while keeping and improving customer relations. €¢ Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using to determine the reason for past due accounts receivable. Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented. €¢ Based on customer responses, recommend and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage Avantor associates from other departments, e.g., sales reps, pricing, etc. or outside parties, e.g., vendors, freight carriers, etc. €¢ Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied. €¢ When necessary, escalate collection problems to CFS Management and/or Sales Team to assist in collection/resolution process €¢ Approve and authorize release of orders according to credit line and payment history within established guidelines. €¢ Communicate the status of the assigned portfolio and/or specific accounts to CFS Management and/or Sales Team. €¢ Work on special projects, e.g., account clean up, as needed €¢ Identify issues attributing to account delinquency and discuss them with management. €¢ Review and monitor assigned accounts and all applicable collection reports. €¢ Provide timely follow-up on payment arrangements €¢ Process Payments & Refunds as applicable €¢ Resolve billing and customer credit issues €¢ Update account status records and collections effort €¢ Report on collection activity and accounts receivable status €¢ Mail correspondence to customers to encourage payment of delinquent accounts. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation
Posted 1 month ago
3.0 - 8.0 years
3 - 7 Lacs
Gurugram
Work from Office
Hi Mates, Accounts Receivable Opening for Global MNC...... Must - Good Comm Skills, International accounting & finance experience first Share cv on- Vipul.Kumar@Circuitronix.co.in Location - Nimai Tower- Sector 18 Position- Accounts Payable Executive Exp - Minimum 4 to 8 Years Must - Immediate Joiner/ 30 Days Max Notice Period.... Apply on - Vipul.Kumar@Circuitronix.co.in Must Skills Required Payments / Invoice Processing /Prepayment. General Accounting, Journal Entries/ general Ledger Prepayment/ Advance Payment Process Intercompany Transactions Vendor Reconciliation/ Stock Reconciliation knowledge of handling foreign suppliers. Job Responsibilities: - Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc. Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices. Reconciling processed work by verifying entries and comparing system reports to balances. Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance Preparing analyses of accounts and producing monthly reports Ensures credit is received for outstanding memos. Disburses petty cash by recording entry and verifying documentation . Create payment Groups per account schedule or instruction from account finance and load payment file onto Bank online system Prepare other reports relating to AP function as determined. Prepare and review a monthly report on Suppliers paid by invoice with due date for payment. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables . Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Posted 1 month ago
1.0 - 4.0 years
1 - 5 Lacs
Mumbai
Work from Office
About NCR Atleos About NCR Atleos Position Summary & Key Areas of Responsibility Incumbent reports to the department manager and is responsible for execution of credit/collections processing to ensure accurate and timely management of the credit practices within the companys accounting function. Under over-all direction of area manager, manage and assume responsibility for all aspects of credit extension and collection for a specific portfolio of customers Confer with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer. Research payment issues involving disputed deliveries, returns and credits, which have, or may result in delinquent balances. Resolve issues quickly to prevent further aging of delinquent balances. Work with manager to identify accounts, which may present a business credit risk, require credit hold, or outside collection. Record information about financial status of customer and documents status of collection efforts. Keep sales representatives aware of account status and problems. Answer incoming calls, provides invoices to customers, sorts and files correspondence. Can maintain the collection calls with multiple stakeholders (customer, sales, management etc.) Must be process oriented and should know the collection processes and scenarios Demonstrate ability to maintain portfolio in good shape and have ability to assess the risks, actions that needs to be taken. Proven track of good and stable performance (internal candidates). Ability to support manager in process related actions or analysis Skills and Qualifications needed to be successful in this role: Bachelors degree in business or related field Over two years experience as a credit/collection specialist; or any equivalent Combination of acceptable training, education, and experience Must possess effective written and verbal communications skills. Should be able to demonstrate PC proficiency in MS Word and Excel as well as learn any corporate or industry software used by the position. Especially Excel skills related to reporting (formulas, pivot tables etc.) Basic accounting skills required. Fluent in English, both written and spoken Customer oriented Strong work Ethic Regular shift timing for APAC Preferred Qualifications: Associates degree or technical or equivalent preferred. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, colour, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. #LI-SS1 #Li-Hybrid EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Posted 1 month ago
2.0 - 7.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Greeting from Teleperformance...! Hiring for TL Collcation process Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary upto 4 LPA Contact HR:- Yamanur K- 9449900627 or WhatsApp your CV. yamanurappa.kuri@teleperformancedibs.com
Posted 1 month ago
4.0 - 9.0 years
5 - 8 Lacs
Mumbai Suburban, Vasai, Boisar
Work from Office
We are seeking for an International BPO-Permanent position - Team Leader Collections . The job involves *Team handling *onboarding & training *soft collection *Quality audits *clients and internal stakeholders *onboarding & training *US Process Required Candidate profile Ready to work in US timings 5 days working Exp-5+yrs Leadership skills -Handled team size of 5+ Good in verbal & written & presentation send cv: yash@peshr.com/7387026701 Perks and benefits Best in Industry Good incentives Performance bonus
Posted 1 month ago
2.0 - 6.0 years
2 - 5 Lacs
Mumbai
Work from Office
Summary of Role: • Oversee the activities of logistics management, & daily deliverables of the process. • This position is responsible creating the invoices with all the data and send the same to customer as per agreed timelines. • Review and resolve OTM Errors keeping Past Due and Business SLAs within TAT. • Researches and resolves all issues and documents resolution; performs data entry or corrections of invoices or shipment information to match invoices; tracks and communicates root-cause analysis of issues to support continuous improvement. • Coordination with stake holders and carriers. Record and manage invoicing issues. • Communicate across all process/department to determine the source of the issue and resolve it. Roles & Responsibilities: • Prepare the weekly and monthly invoices. • Audit invoices with the help of the documents/contracts & provide necessary updates. • Contact clients and preparations of source documents to resolve questions, inconsistencies, or missing data. • Compare data entered with source documents or re-enter data in verification format on screen to detect errors. • Reviewing the invoices thoroughly & sending the same to customers. • Collaborate with the invoicing, operations, and all teams required. • Validate system data for accuracy of customer. • Follow and apply all SWIs and process documents. • Ensure efficient, accurate, timely and thorough completion of daily, weekly, and monthly deliverables across all function of billing process. • Seek continuous improvement across all functions/processes and accounts. • Assist Peers/Supervisor with prioritizing workload and update of account status. Shift Timings: 1:00 PM- 10:00 PM
Posted 1 month ago
9.0 - 14.0 years
8 - 15 Lacs
Hyderabad
Work from Office
Role & responsibilities AccountsReceivables GST Filling Factory Accounts Issue and manage invoice Marital cost Collection Management Customer Handling Inventory Cost Generate invoices Managing and overseeing all receive Posting payments to customer accounts Verify discrepancies Collecting payments Generate invoices TDS Monitoring invoicing procedures Prepare bills, invoices and bank deposits Updates receivables by totaling unpaid invoices Leading and Managing Payment Collection Process Improvement Financial Analysis Credit Management Reporting and Auditing Collaboration Preferred candidate profile
Posted 1 month ago
0.0 years
1 - 1 Lacs
Kolkata
Work from Office
Collection Tele caller Qualification: Graduation is not mandatory Experience: Minimum 6 months of experience in Banking or Non-Banking sector is required (Collection experience is mandatory) Please contact : HR Kameswari 81229 19784 Required Candidate profile Ability to convince the customers to pay their debts, Ability to work under pressure. Need to work for Banks and NBFC for their collection & recovery services. Preference to DRA passed candidates
Posted 1 month ago
1.0 - 6.0 years
2 - 5 Lacs
Noida, Ghaziabad, Greater Noida
Work from Office
Candidate must have experience in any customer service international/US /UK voice process or first/third party collection process Exp 9 months - 1 yrs mandatory Interested candidates call/whtup Ruchika @9650997623 Required Candidate profile Excellent Communication skills Perks and benefits incentives
Posted 1 month ago
15.0 - 18.0 years
17 - 20 Lacs
Thane
Work from Office
This role has reporting to the Head of Operations. Functions expected to be performed would be a part of Central operations teams. This role would have 2 teams reporting in 1. Factoring & new products Should have experience in handling factoring and other cashflow products like bill discounting , purchase invoice discounting and other trade finance products . 2. Customer Service Cash receipt reconciliation & reporting Receivable management Work closely with CS team for quicker resolution of customer servicing topics like agreement reconciliation, LPI calculations, bounce charge verification etc. Suspense account follow up and closure Adherence to process mapped and audit compliance Process improvement initiatives Digital mindset Education & Experience: Graduate candidate with bachelor’s degree preferrable with masters/MBA or CA relevant experience Relevant experience of 15-18 years (would be relaxed for a deserving candidate) Experience in banking or NBFC sector along with receivable management experience Candidate should have process-oriented approach with focus on controls, compliance and willing to take ownership. Should have digital mindset and bring innovation and automation to the processes. Knowledge of compliance guidelines /framework defined by RBI other governing bodies. .
Posted 1 month ago
2.0 - 7.0 years
2 - 4 Lacs
Greater Noida
Work from Office
Role & responsibilities Finalization of Credit to each customer with consultation & recommendation of third party. Setting of collections target for East sales team, with consent of the Sales team as per the AR to achieve the DSO & Collection Targets. Providing the bucket wise AR to the East teams & Tracking daily collections for getting payments faster & providing input to HO Providing fortnightly MIS to RSM / SSM on the bucket wise AR ageing movement Keeping track of commitments on collections made by concern SSM / PSM on payments. Closely follow up with cheque bounce customers & collect payments from them to avoid going legal or bad debts. Visiting customers along with sales & Legal team, to close disputes with customers Collecting Balance Confirmation also enabling the team to collect COB from customers to ensure the AR is not at Risk. Reconciliations of customer ledger along with Nuvoco ledger statements.
Posted 1 month ago
2.0 - 5.0 years
1 - 6 Lacs
Bengaluru
Work from Office
Role & responsibilities Responsible for billing and invoicing activities in the branch. Also responsible for following up for timely collections from customers (as per contractual terms and conditions) and resolution of any queries regarding billing and payments Coordinate with the Branch Finance & Accounts Team for timely generation of bills for the branch customers Verify all bills/invoices as per Blue Dart norms prior to forwarding to clients Ensure timely dispatch of bills to customers as per schedule Follow up with customers for bill receipt Customize bills as per forms/ formats required, contractual terms and conditions, customer requirements, etc. Coordinate with Finance Teams for resolution of any queries/ issues regarding billing; Ensure that disputes (if any) are closed before the payment date Work closely with the sales teams to ensure timely collections from customers as per the raised bills Follow up with customers in cases of pending payments / short payments / part payments Report reporting of invoices dispatched and cheque collection details to the Branch Finance & Accounts Teams on a regular basis
Posted 1 month ago
0.0 - 2.0 years
2 - 3 Lacs
Chennai
Work from Office
Position: Collection Executive Field Collections (Secured & Unsecured Loans) Job Responsibilities: Follow up and recover 1-month overdue loans through regular field visits Conduct door-to-door collections and maintain follow-up with customers Ensure adherence to collection process guidelines Maintain accurate records of customer interactions and recovery status Requirements: Gender: Male candidates only Experience: Minimum 1 year of relevant field collection experience Two-wheeler: Mandatory (with valid license) Languages: Proficiency in Tamil & English Educational Qualification: Degree / Diploma / ITI Salary Offered: 20,000/month for experienced candidates 18,000/month – for others who meet the basic criteria Work Timings: Monday to Saturday: 9:30 AM to 6:30 PM Sunday: Fixed weekly off Key Hiring Locations – South Chennai (Focus Areas): Porur Poonamallee Velachery Mangadu Iyyapanthangal Kattupakkam Other Accepted Areas: Guindy Pallavaram How to Apply: Interested candidates can send their resume to hr@talenttrove.in with the subject line: “Application – Field Collection Executive – South Chennai”
Posted 1 month ago
3.0 - 5.0 years
3 - 6 Lacs
Pune
Work from Office
Daily receipts against the Sales invoice Weekly receivables aging report to sales team for recovery status Receivable analysis,Debtors reconciliation Unapplied Cash report TDS and TCS accounting in Customer ledger & reconciliation with 26 AS FORM SAP
Posted 1 month ago
0.0 - 1.0 years
1 - 2 Lacs
Navi Mumbai
Work from Office
BOB Collection Process - Mandatory: DRA certified candidates only - Shift: Fixed, 9am-6pm - Languages: English, Hindi, Marathi (must speak Marathi) - Experience: 1 year in collection - Salary: 20,000/- - Hr Rahul (92093 07213)
Posted 1 month ago
4.0 - 6.0 years
3 - 5 Lacs
Jaipur
Work from Office
Job Title: Credit Recovery Manager Department: Billing & Revenue Cycle Management Location: Jaipur Reports To: CFO / Accounts Head Industry: Hospital / Healthcare industry Job Summary The Credit Recovery Executive in a hospital setting is responsible for recovering outstanding payments from patients, insurance providers, and third-party payers. This role involves working closely with billing, finance, and patient relations teams to ensure accurate and timely collection of dues, while maintaining a patient-friendly approach and upholding the hospital's service standards. Key Responsibilities Follow up with patients, insurance companies, and third-party payers for overdue medical bills. Analyze patient accounts to identify discrepancies or unpaid balances. Communicate effectively with patients and guarantors to resolve billing issues and negotiate repayment plans. Coordinate with the billing department to verify charges and update payment status. Ensure compliance with healthcare billing regulations and privacy laws (e.g., HIPAA). Escalate delinquent accounts for legal action or collection agency handling, when appropriate. Maintain accurate and up-to-date records of communication, payment status, and recovery efforts. Generate recovery reports and assist in forecasting cash inflow related to outstanding receivables. Educate patients on hospital billing policies and assist in setting up payment plans when needed. Requirements Bachelors degree in Finance, Healthcare Administration, or a related field. 13 years of experience in credit recovery or medical billing collections. Familiarity with healthcare revenue cycle management systems. Strong negotiation, communication, and interpersonal skills. Working knowledge of insurance claims, TPA processes, and hospital billing systems. Proficiency in Microsoft Office and hospital information systems (HIS). Preferred Skills Experience in a hospital or multispecialty healthcare setup. Understanding of ICD codes, CPT, and insurance pre-authorization processes. Bilingual or multilingual abilities for effective communication with diverse patient groups. Employment Type: Full-time Salary: up to 45k
Posted 1 month ago
3.0 - 8.0 years
3 - 7 Lacs
Noida, Gurugram
Work from Office
Ensure adherence to service quality procedures when performing collection activities Achieve daily customer contact/collection targets as per defined performance metrics Reviewing list of accounts allocated and strategize accordingly Required Candidate profile Graduate with minimum 3 Years of experience in B2B ,B2C International collections Excellent Communication Skills Rotational shift Exp in Oracle/Sap info.aspiringmantra@gmail.com What's up 9318431991
Posted 1 month ago
3.0 - 7.0 years
10 - 15 Lacs
Bengaluru
Work from Office
Manages credit and collections activities to include the timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action. Manages a professional staff. Career Level - M2 Responsible for managing the activities of credit approval and credit collection. Develops, implements, and maintains systems, procedures, and policies to enhance the credit and collections process. Recommends credit limits, handles special credit arrangements, and problem collection accounts. Coordinates with internal departments on credit policies. Oversees analysis of accounts receivable, aging of accounts to determine overdue accounts, and collections procedures. Creates and/or analyzes monthly reports.
Posted 1 month ago
1.0 - 6.0 years
3 - 6 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
8448100705 Hiring for TOP International Voice Sales Process | International Voice Process |Opportunity to earn-UNLIMITED INCENTIVES Required Candidate profile -Multiple profiles -Customer Care |International Sales Need excellent sales & Comms skills Required Candidate profile (International Sales Profiles) for Gurgaon Excellent communication and interpersonal skills "Undergraduates, Graduates with Sales experience can apply URGENTLY HIRING !! Call or WhatsApp -8448100705
Posted 1 month ago
1.0 - 5.0 years
3 - 6 Lacs
New Delhi, Gurgaon/Gurugram, Delhi / NCR
Work from Office
Sneha @8448100705 International Sales Executive 5 days working 9 hours shift with 8 hours calling window and 1-hour break Huge monthly incentives Quick growth Should be ready to work 24/7 hr shift Hiring 4 Inbound International Sales process Required Candidate profile Need @ least 1 year experienced in the International Sales process Immediate joiner only(1 round of interview & Same day offer letter & Joining Salary upto-50k Interview: Face to face Sneha-8448100705
Posted 1 month ago
3.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Dear Candidate, Greetings from Naukri.com!! IQVIA RDS India Pvt Ltd is hiring for Credit Collection Analyst for Bangalore Location. Please find below details. Experience Range: 3 - 5 Years Mandatory Skills : Cash Collection, O2C, Order to Cash, Excellent communication. Notice Period: Immediate - 30 Days Job Location : Bengaluru Work from office (Hybrid) Shift Timings: 2pm-11pm Disclaimer: Please ignore if not interested or not relevant to your profile.
Posted 1 month ago
0.0 - 4.0 years
1 - 4 Lacs
Ahmedabad
Work from Office
Role & responsibilities : Monitor customer accounts and follow up on outstanding invoices via phone and email Query resolution for outstanding debt with internal/ external stake holders ( eg rate queries, hours queries, backup requests, etc) Chase remittances and send allocations Escalate overdue accounts to UK team manager Preferred candidate profile Excellent communication skills (verbal & written). Excellent MS Excel skills. Excellent analytical skills. Work Model Location: Ahmedabad Work From Office Shift Timings: UK (12:30 PM IST to 10:00 PM IST)
Posted 1 month ago
2.0 - 5.0 years
2 - 4 Lacs
Kochi
Work from Office
Brief Job Description: Perform daily customer invoicing for PPD division including review for accuracy, freight rating and escalate as needed. Deliver invoices 4x day in Elixir Perform releasing of loads for freight rating, reconcile shipping documents/SDN to invoicing, LC/DP documentations to US Bank, Documentation related to COI's, upload documents to US Bank portal, Marsh portal and for Air freight export shipments Perform /create manual debit/credit and rebates after obtaining adequate approvals per approval matrix and without any non-conformance to Sales Policy. Rebates Process/Manage line-item credits/Internal adjustment entries or claims by /from customers Process/Manage line-item credits/Internal adjustment entries in customer accounts and rebilling to customers due to corrections in original billing due to various reasons. The process includes Load Recalls, Invoice cancellations and reprocessing and Pricing/PO changes Manage FSC (Forest Stewardship Council) related activities like Preparing weekly FSC report, completing line-item credits and Transferring rolls to FSC orders Manage and monitor customer invoicing process to ensure timely completion of entire activities and report business in case of any issue/error to correction Perform /Manage month close/Month end activities related to AR process like Change the dates in ERP(JDE), pre/post close communications to business, adding to auto moved loads at 6 AM, move invoice report to clear of closing month shipment and share reconciliation reports to controllers Participate in UAT related to application and ERP upgradation projects related to AR (applications like Elixir, DMX, Paper Soft and JDE) Support AR Supervisor on various key corporate initiatives Perform daily customer order releasing activity in invoicing applications (Elixir) Responsible for updating the SOP/process map of customer invoicing and exporting invoices to ERP processes Provide trainings to team members on customer invoice application (Elixir) and customer invoicing process Support of controllers reconciliation of inventory moves vs invoicing weekly/month end Responsible for maintaining the AR resource page and process related documents up to date in SharePoint Supports accounts receivable activities through high level collection, deduction, Refund and billing practices Communicates and builds strong partnerships cross functionally, departmentally and provides excellent service to customer base Investigate and research all claims and deductions for customer accounts. Obtain supporting back up documentation from mills, customers and/or carriers to validate claims. Coordinate with internal business partners the resolution of non-standard complex deduction related issues submitted by both customers and internal stakeholders within set deadlines and authority amounts. Dispute invalid deductions and submit to customers and brokers for repayment. Maintain the track of all open and closed claim deductions for customer accounts. Perform all collection related duties including calls/correspondence, troubleshooting collection issues, processing customer refunds, and resolving client discrepancies and short payments for customer accounts. Maintain collection tracking using a weekly collection report of all open AR in conjunction with various customer watch lists. Address and communicate collection related issues, including dealing with non-standard, complex issues submitted by both customers and internal stakeholders. Convey the highest level of support to the collection effort and overall DSO results. Monitor the aged receivables/credits and work with customers/internal stake holders to close the open issues on a timely manner. Follow up with customer for refund cases and close them on a timely basis Mitigate bad debt by monitoring aging reports and potential write-offs. Perform the Credit/rebill offsets activities by working closely with customers and buyers Perform Check/ACH changes and Bank account confirmations function with highly degree of quality Regularly escalate cases to respective buyers/sales team related to past due payments from customers Reporting of customer aging, customers on hold and handling of various claims from customers Generate weekly customer statements with outstanding, analysis, reporting, circulation to customers and follow up for timely settlements Monitoring of WinSCP application. Track and report movements in customer records on a daily basis. Take corrective actions on any cash application errors. Perform reconciliation between main ERP and subsidiary 's ERP Perform month end activities. The activities incudes review of old/open deductions, monitor/review write offs, bad debts, uncollectable amounts, minor write offs, offset entries, reconciliation between ERPs, inter-company sales, month end customer invoicing, inventory management, month end statement creation, cash discounts and reverse upload from main ERP to subsidiary ERP and Month end reconciliation certification etc. Perform all AR related month end reporting including reconciliation and analysis of data. This needs to be performed prior and post-closing of each month. This includes comprehensive summary reporting of invoicing, bad debts, month on month movement/changes, Status of top 25 customers, DSO, trade litigation and AR scorecard etc. Take care of all the activities as a back of credit manager and also support credit manager to keep the system up to date. The duties include order release, Handle discrepancies, calculation of DSO, discount analysis, update changes in DMX application and address sales related questions and reporting Handle SOX reporting related to orders shipped, but not invoiced Perform/handle adjustments or corrections to customer accounts for over-billed or erroneous charges Perform uploading of Paper Soft supplier invoice into ERP during AP month end Perform customer creation and its related activities like validation/decide on New customer forms, Credit Application, Establish credit limits, Review credit reports, Credit references, Establish terms after discussion with sales team and average Annual volume expectations etc. Maintain/update customer master data in ERP/applications JDE, DMX, Elixir. Track changes, new customer creations and inform master data team for making timely changes in ERP records. Manage C/P hierarchy like master data management, credit assessment, invoice creation and its delivery, Payment monitoring, dispute resolution and reporting & analysis and Tax ID collection Responsible for training new hires/team members in the process Responsible for email box handling (Helpdesk) Should be experienced in credit analysis role. Should be able to evaluate and manage the credit risk associated with customers. Should be experienced in the following activities: Customer Creditworthiness Evaluation: Assessing the financial stability and credit history of customers. This includes reviewing credit scores, financial statements, and payment histories Credit Risk Scoring: Using models and tools to assign a credit risk score to each customer and helps in quantifying the risk and making informed decisions about extending credit Setting Credit Limits: Based on the creditworthiness evaluation, setting appropriate credit limits for customers to ensure that the risk is manageable Monitoring and Reviewing: Continuously monitoring customer accounts for any changes in their financial status or payment behavior. Regular reviews help in adjusting credit limits and taking proactive measures Risk Mitigation Strategies: Implementing strategies such as requiring advance payments, securing collateral, or using credit insurance to mitigate potential losses Collection Management: Developing and executing collection strategies to recover overdue payments. This includes sending reminders, negotiating payment plans, and, if necessary, taking legal action Should be able to manage duties like Order releases, Term discrepancies/changes, Average days to pay (DSO),Discount analysis, Sales questions/reporting & Quarterly Credit Limit reviews Work closely with cash application team to ensure accurate and timely receipt of all payments and provide missing remittance advices Evaluate the creditworthiness of potential customers to fix/modify credit limits. Perform Credit Assessment, establish credit policies, Implement/process credit applications and credit reference checks Perform /Maintain up-to-date Portal logins details, Carrier contact list and Customer List/information for smooth Ar functions Monitor and maintain AR Corp Box. Perform Filing all emails for Shared service manager/AR supervisor, Maintain Daily Invoices, Open Invoice Reports, Credit Hold notifications, sent remittances to Corp remits email box for smooth function of cash application process and monitor and file all communications for customer portfolio Support AR Supervisor on all internal/external audit requests. Collate and save all audit selection documentation for selected customer portfolios and perform flow chart reviews/walkthroughs sessions Regularly perform releasing of customer orders and hold orders for past due customers in Paper soft application Regularly participate in sales call with sales team and note down/track and report the important points Create and maintain credit folders in shared drive to save the credit reports from agencies like Dun & Bradstreet (D&B), Customer Relationship Management (CRM) systems, S&P Global, and Moody’s. Help businesses assess the creditworthiness of their customers, manage credit risk, and make informed decisions about extending credit as needed for credit manager Support in creating/setting up new customers in ERP. Update/maintain related supporting like Credit references, Filing, Documentation collection, Credit Reports & request for resale certificates Support all daily invoicing activities as needed including resolution to sales order errors prior to invoicing and generation of invoices, as needed Enter manually all the invoices/credits for all divisions for customers subscribed Ariba portal. Work with customer services for correcting the errors while entering invoices/credits into the Ariba portal Update approved credit limits and the credit review dates in respective customer records in JDE/ERP as per the request by credit manager Collect the Remittance details, bank fees related to all wire payments and share it with cash application team for timely and accurate application of payments received from customers Generate weekly aging to Sales report from ERP for all divisions and circulate among respective internal stake holders Should be able to handle all AR related calls from customers and internal stake holders independently Competencies Required: High degree of business curiosity; quick learner with a proactive and agile mindset Exceptional opportunity identification and resolution mindset Optimistically looks toward future for opportunities to innovate and improve Exceptional communication skills (written and verbal); leading and presenting complex materials for various audiences Demonstrated strong time management skills Confidence in dealing with ambiguity; bringing different perspectives to light Ability to gather, analyze and interpret large quantities of data, and set action plans based on the analysis Technical Skill Requirements: Minimum 2 to 8 years claims, collections, deduction management and accounts receivable experience required. Qualification - Should be a B. Com/M. Com/MBA Finance/CA Inter Strong computer skills fluent in all Microsoft Suite products including Microsoft Excel, Word and Power Point applications. Experience with accounting (ERP) programs/Applications (JDE/Papersoft /Deduction modules). Understanding of Generally Accepted Accounting Principles (US GAAP) Excellent written and oral communication skills. Demonstrated organizational skills. Solid analytical, problem solving, and critical thinking capabilities. Strong customer service and interpersonal skills. High level of detail and efficiency. Solid analytical, problem solving, and critical thinking capabilities. Ability to function in a team environment. Strong accounting knowledge with O2C experience Knowledge of JDE, Papersoft, DMX systems and deduction modules is desired Knowledge of SOX related activities and documentation High level of detail, accuracy and efficiency. Ability to research, analyse and reconcile accounts and exercise independent judgement to resolve accounts receivable related issues.
Posted 1 month ago
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