Creatio CRM Consultant

Creatio CRM Consultant,

Company Details :

Royal Cyber is a trusted global IT consulting & digital transformation partner, empowering enterprises for over two decades to evolve with agility, security, and innovation. Founded in 2002, Royal Cyber has built a strong legacy of helping organizations modernize legacy systems, embrace cloud-native technologies, and adopt AI-driven solutions. With 20+ years of delivering business-critical digital projects, we serve clients across USA, Canada, UK, UAE, KSA, India, Australia, and more with innovation hubs and delivery centers strategically located to support 24/7 operations. Global Presence: Headquartered in Naperville, IL (USA) Operations in 15+ countries 1,000+ certified consultants 1,000+ successful global deployments Fortune 500 client base across retail, banking, insurance, manufacturing, healthcare, and public sector

What We Specialize In:

Cloud Transformation & DevOps (Azure, GCP, AWS)

Generative & Agentic AI (Enterprise-grade use cases powered by LLMs)

Digital Commerce & CX Platforms (Salesforce, SAP Commerce, Adobe, Magento,Creatio, Hubspot, Commercetools)

Enterprise Integration & API Management (MuleSoft, Boomi, IBM)

Hyperautomation & Low Code Enablement (UiPath, Appian, Power Platform)

Data Governance, Privacy & Security (Microsoft Purview, Zero Trust)

Legacy Modernization & Mainframe Refactoring (COBOL to Java, Monolith to Microservices)

Royal Cyber is on a journey to become the worlds most agile modernization partner—blending innovation, strategy, and delivery excellence to accelerate enterprise evolution. Let’s transform what's next — together.

Act as the primary liaison between client stakeholders, Creatio team, and other vendors during implementation.

Drive requirement workshops with business units (Retail, Corporate, Risk, Compliance, Marketing, and Operations).

Translate banking business processes (Onboarding, KYC, Customer Service, Loan Applications, Marketing Campaigns) into Creatio workflows and configurations.

Oversee solution validation and ensure alignment with banking regulatory needs (AML, KYC, compliance).

Ensure seamless integration discussions with core banking and digital channels (while Creatio handles technical implementation).

Manage project delivery timelines, risks, and escalations, ensuring smooth execution.

Support UAT planning, user adoption, and training sessions with the client.

Ensure proper documentation and governance for long-term sustainability.

Required Skills & Experience

Minimum 2 full-cycle CRM implementations (preferably Creatio) in banking or BFSI.

Strong expertise in business process mapping, stakeholder engagement, and change management.

Good working knowledge of Creatio modules – Sales, Service, Marketing, and Studio.

Familiarity with data flows, APIs, and integrations (conceptual understanding, not coding).

Excellent communication, negotiation, and leadership skills to manage client and vendor teams.

Ability to handle multi-vendor coordination (Creatio + SI + bank IT).

Preferred Qualifications

Creatio Certification (Functional or Business Analyst track).

Prior experience working with banks in APAC or emerging markets.

Strong understanding of banking operations, customer lifecycle, and compliance.

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