CRE AFTERSALES (MOTORRAD)

Customer Relationship Executive (CRE) – Aftersales (Female Only) at BMW Motorrad – Munich Motors, Raipur:

Job Title: Customer Relationship Executive (CRE) – Aftersales (Female Only)

Location: BMW Motorrad – Munich Motors, Sarona, Raipur
Department: Aftersales / Service
Reporting to: Service Manager – BMW Motorrad

Job Purpose:

To deliver a premium customer experience for all BMW Motorrad service customers by managing front-desk interactions, scheduling appointments, updating service status, and ensuring smooth communication between workshop and clients — exclusively hiring female candidates for this customer-centric role.

Key Responsibilities:Customer Service:

• Greet and assist customers at the service reception with warmth and professionalism.
• Understand customer concerns and ensure accurate communication to the technical advisor or workshop team.
• Provide real-time updates on service status, delivery timing, and cost estimates.

Appointment Management:

• Handle service bookings via calls, messages, and walk-ins.
• Maintain the daily service calendar to ensure smooth workshop load distribution.
• Ensure appointment reminders and confirmations are shared with customers in advance.

Feedback & Relationship Building:

• Conduct follow-up calls post service and capture customer feedback.
• Maintain strong relationships with customers to ensure satisfaction and long-term loyalty.
• Take proactive steps to resolve customer complaints and escalate unresolved issues.

Documentation & Reporting:

• Ensure all job cards are filled properly and signed.
• Maintain digital and physical records of service history and repeat complaints.
• Share daily reports on service visits, feedback, and complaint resolution with management.

Coordination:

• Collaborate with the workshop, parts, and billing departments for smooth service flow.
• Assist with insurance claim processes and warranty procedures, when required.
• Support customer queries regarding service estimates and timelines.

Qualifications & Requirements:

• Female candidates only (as per role requirement for front office & customer interface).
• Minimum Graduate (Hospitality / Customer Service / Auto background preferred).
• 1–3 years of experience in a customer-facing role (automotive service preferred).
• Good communication skills in English and Hindi.
• Confident personality with a strong sense of ownership.
• Basic knowledge of MS Office, DMS/CRM tools preferred.

Salary & Benefits:

• Fixed salary + incentives based on CSI (Customer Satisfaction Index).
• BMW Motorrad customer experience training.
• Career growth path into senior service advisory or customer care roles.
• Opportunity to work with a premium international brand.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement

Schedule:

• Day shift
• Monday to Friday
• Weekend only

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Work Location: In person

Speak with the employer
+91 9981349100