Country Brokerage Manager

Job Description

Ready to shift into an exciting new leadership role where you can make a difference? As a Country Brokerage Manager here at UPS , youll oversee customs clearance strategies and operations. Youll keep a close eye on your teams performance, delegating tasks and encouraging the supervisors in your team to grow in confidence. With your keen eye for detail, youll ensure deadlines and budgets are adhered to and met, offering feedback to internal teams on ways to improve standard operating procedures (SOPs). Youll also use your excellent communication skills to maintain close relationships with clients. If you have experience in customs operations and compliance management and love motivating people to grow, succeed and hit business targets, join us today. Youll join a company that values support and innovation, allowing you to be the best you can be. We cant wait to hear from you! Benefits: Option to participate in the Company Stock Purchase Program under the Management Incentive Program Group Hospitalization Insurance coverage for self, spouse, and up to two children Group Personal Accident Insurance coverage up to 30 times the monthly basic salary Group Term Life Insurance coverage up to 30 times the monthly basic salary Coverage under statutory benefits (e.g., Provident Fund & Gratuity as per the Act) Your Tasks: Manage brokerage compliance and processes to increase quality levels and cost efficiency Oversee brokerage exception reviews to meet customer expectations, avoid penalties and develop action plans Monitor brokerage productivity and manage reports by liaising with internal teams to assign goals and targets Ensure adherence to regulatory guidelines and communicate KPIs and areas of improvement to internal colleagues and external third-party stakeholders Offer mentorship and support, encouraging team members to develop personally and professionally Your Skills: A bachelors degree or equivalent is preferred; advanced qualifications in customs compliance and import regulations are advantageous Licenced Customs Broker, with G Card/F Card/Diploma preferred Good number of years exprience working in customs operations and compliance management Able to motivate team members, meet tight deadlines and communicate with stakeholders and internal management teams Analytical, with budgeting and MS Office skills