AR Finance Collector_ Immediate joiner_ Kharadi, Pune

Job Description

Role & responsibilities Job duties and responsibilities: • Identifies and resolves basic and routine issues impacting payment • Overcomes customer objections concerning payments and assists them in understanding their account terms • Utilizes payment options and negotiates payment arrangements • Follows prescribed escalation procedures • Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs • Submits recommendations to write-off account balances • Monitors and maintains assigned queue of customer accounts • Keeping and improving customer relations • Prepare & publish reports to senior management as required • Carry out exceptional coordination with various departments to ensure great customer experience Knowledge and Skills: • Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions • Excellent analytical and problem resolution skills • Desire to work in a position requiring extensive phone and email communication • Ability to work in a highly measured, fast-paced, production environment • Working knowledge of MS Office and databases • Bachelors degree • Prior inbound/outbound calling experience - preferred • Accounts Receivable, Collections & Billing knowledge REQUIRED . • Comfortable to work in any shift timings as per process requirements