Counselor – Training and Development

Formonex Solutions is looking for a proactive and empathetic Counselor to guide and support students and professionals exploring career growth through our Training and Development programs. The ideal candidate will act as the bridge between aspirants and our learning solutions in areas like Digital Marketing, Web/App Development, Data Analytics, and Data Science.

You will be responsible for understanding individual learning needs, recommending suitable courses, and ensuring a smooth onboarding experience.

Key Responsibilities:

• Counsel potential students and working professionals about relevant training programs
• Understand their career goals and recommend personalized learning paths
• Handle inbound and outbound queries via phone, email, and in-person (or video)
• Maintain and update records in CRM or lead management systems
• Follow up on inquiries and ensure maximum conversion of leads to enrollments
• Coordinate with the academic/training team for program details and customization
• Guide learners through the enrollment process and provide pre/post-admission support
• Track learner satisfaction and address early concerns proactively

Required Skills & Qualifications:

• 0–3 years of experience in counselling, academic advising, or student support
• Strong communication skills in English and Hindi
• Bonus if proficient in South Indian languages: Kannada, Telugu, Tamil, Malayalam, Marathi
• Excellent interpersonal, listening, and problem-solving abilities
• Comfort with basic tools like MS Office, Google Workspace, CRM systems
• Passionate about education, learning, and personal development

Nice to Have:

• Experience in EdTech, skill development, or training institutes
• Knowledge of the latest career trends in IT, Marketing, and Analytics domains
• Exposure to sales or lead management systems like Zoho, Freshdesk, etc.

Why Join Formonex Solutions?

• Be part of a purpose-driven team creating career growth opportunities
• Work with passionate trainers and industry mentors
• Friendly and collaborative work culture
• Performance-based growth and recognition

If you enjoy mentoring and helping others find their direction, this is your opportunity to grow with one of the most learner-focused teams in the industry. Apply now!

Job Type: Full-time

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Academic counseling: 3 years (Preferred)

Work Location: In person