Counselor

Job Responsibilities

1. Cold Call and Qualify Potential Leads

• Initiate outbound calls to potential leads from a designated target audience.
• Qualify leads by understanding their educational background, interests, and career aspirations.

2. Understand Learner Needs and Recommend Suitable Courses

• Conduct thorough needs assessments to understand the requirements and preferences of prospective students.
• Recommend appropriate courses from our portfolio that align with learners' goals and objectives.

3. Deliver Impactful Sales Presentations

• Conduct persuasive and engaging sales presentations over the phone to showcase the value and benefits of our courses.
• Effectively communicate key features, course details, and advantages to potential learners.

4. Negotiate Effectively and Address Customer Concerns

• Handle objections and address customer concerns in a professional and empathetic manner.
• Negotiate pricing, payment plans, and other terms to secure enrollments.

5. Build Strong Relationships and Nurture Leads

• Develop and maintain strong relationships with potential learners through regular follow-ups and personalized interactions.
• Nurture leads through ongoing communication and engagement to facilitate future conversions.

6. Maintain Accurate Records and Reporting

• Keep detailed and accurate records of all calls, interactions, and progress toward individual and team targets.
• Provide regular reports on sales activities, conversion rates, and pipeline status.

7. Contribute to Continuous Improvement

• Collaborate with the sales team to identify areas for improvement in sales processes and strategies.
• Provide feedback and insights to enhance the effectiveness of sales efforts and achieve organizational goals.

Qualifications

• Bachelor’s degree in Education, Business Administration, Marketing, or a related field.
• Proven experience in sales, preferably in the education or training industry.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Excellent negotiation and persuasion abilities, with a focus on achieving sales targets.
• Proficiency in using CRM software and other sales tools for lead management and tracking.
• Ability to work independently and as part of a team in a fast-paced environment.
• Results-oriented mindset with a commitment to delivering exceptional customer service.